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  • 1.  Quarterly Community Projects for 2024

    ZUORA
    Posted 02-15-2024 13:53
    Edited by Lana Lee 23 hours ago

    As your Zuora Community Manager, I'm constantly working on improving your Community experience to make your visit worthwhile.  This thread includes our quarterly projects - along with updates - for 2024 so you have an idea of what we're working on and, as always, I welcome your input and feedback because I genuinely want to know if our deliverables fall in line with what you, the members, need.

    Our quarters are as follows:

    1. February - April
    2. May - July
    3. August - October
    4. November - January 2025



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    Lana Lee
    Zuora Community Senior Community Manager and Strategist
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  • 2.  RE: Quarterly Community Projects for 2024

    ZUORA
    Posted 02-15-2024 15:02
    Edited by Lana Lee 23 hours ago

    February - April 2024 Projects

    Update Community UI/UX

    • Improved navigation and landing page layout to make it easier to go to groups with fewer actions. Emphasize product-based and role-based groups.  Completed
    • Update Quick Links widget to include more meaningful/helpful content Completed
    • Sunset finance, workflow, and revenue work groups and move workshop content to the Community Resource Library Completed
      • Some videos will be linked in existing session recaps
      • Apply chapters to videos to make it easier for viewers to watch specific content

    Role-based groups

    • Launch 3 new role-based groups Launched 1 group (Partners) - Others on hold

    Product feedback via Community

    • Ideas Postponed to Q2

    Learners' Lounge programs

    • Identify which sessions are for Billing and Revenue Completed
    • Streamline formats: product session and office hours (clear distinction) Completed
    • Identify more topics for best practice checklists in the Community Resource Library Completed
    • Add related links (KC, Community, etc.) to Community Resource Library entries so visitors have additional resources to review Postponed to Q2



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    Lana Lee
    Zuora Community Senior Community Manager and Strategist
    ------------------------------

    Original Message


  • 3.  RE: Quarterly Community Projects for 2024

    ZUORA
    Posted 23 hours ago

    May - July 2024 Projects

    Learners' Lounge Programs

    • Add related links (KC, Community, etc.) to Community Resource Library entries so visitors have additional resources to review 
    • Add 1 best practice checklist 

    Table Talks

    • Include shorter, pre-recorded sessions. There are so many topics to cover and we know your time is valuable! 
    • Launch Zuora partner office hours

    General Community

    • Begin Ideas portal revamp and process review
    • Improve question response time to ensure that no community question goes unanswered
    • Quality search results 


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    Lana Lee
    Zuora Community Senior Community Manager and Strategist
    ------------------------------

    Original Message