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  • 1.  Quarterly Community Projects for 2024

    ZUORA
    Posted 02-15-2024 13:53
    Edited by Lana Lee yesterday

    As your Zuora Community Manager, I'm constantly working on improving your Community experience to make your visit worthwhile.  This thread includes our quarterly projects - along with updates - for 2024 so you have an idea of what we're working on and, as always, I welcome your input and feedback because I genuinely want to know if our deliverables fall in line with what you, the members, need.

    Our quarters are as follows:

    1. February - April
    2. May - July
    3. August - October
    4. November - January 2025



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    Lana Lee
    Zuora Community Senior Community Manager and Strategist
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  • 2.  RE: Quarterly Community Projects for 2024

    ZUORA
    Posted 02-15-2024 15:02
    Edited by Lana Lee yesterday

    February - April 2024 Projects

    Update Community UI/UX

    • Improved navigation and landing page layout to make it easier to go to groups with fewer actions. Emphasize product-based and role-based groups.  Completed
    • Update Quick Links widget to include more meaningful/helpful content Completed
    • Sunset finance, workflow, and revenue work groups and move workshop content to the Community Resource Library Completed
      • Some videos will be linked in existing session recaps
      • Apply chapters to videos to make it easier for viewers to watch specific content

    Role-based groups

    • Launch 3 new role-based groups Launched 1 group (Partners) - Others on hold

    Product feedback via Community

    • Ideas Postponed to Q2

    Learners' Lounge programs

    • Identify which sessions are for Billing and Revenue Completed
    • Streamline formats: product session and office hours (clear distinction) Completed
    • Identify more topics for best practice checklists in the Community Resource Library Completed
    • Add related links (KC, Community, etc.) to Community Resource Library entries so visitors have additional resources to review Postponed to Q2



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    Lana Lee
    Zuora Community Senior Community Manager and Strategist
    ------------------------------

    Original Message


  • 3.  RE: Quarterly Community Projects for 2024

    ZUORA
    Posted yesterday

    May - July 2024 Projects

    Learners' Lounge Programs

    • Add related links (KC, Community, etc.) to Community Resource Library entries so visitors have additional resources to review 
    • Add 1 best practice checklist 

    Table Talks

    • Include shorter, pre-recorded sessions. There are so many topics to cover and we know your time is valuable! 
    • Launch Zuora partner office hours

    General Community

    • Begin Ideas portal revamp and process review
    • Improve question response time to ensure that no community question goes unanswered
    • Quality search results 


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    Lana Lee
    Zuora Community Senior Community Manager and Strategist
    ------------------------------

    Original Message