Maintenance is an essential and necessary part of keeping Zuora systems and infrastructure updated, highly available, and responsive. Our maintenance services are designed to protect your Zuora software environment(s) and ensure high availability and systems resiliency.
Zuora is reserving the following dates and times for potential quarterly maintenance for the calendar year 2025. Timeline for each data center is estimated.
Zuora Billing, Zuora Payments, Zuora Platform:
NA1 / NA2 / EU1 / AP1 - Sandbox / Central Sandbox / Developer Sandbox Environments:
- Q1: January 18, 2025
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Q2: April 19, 2025
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Q3: July 19, 2025
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Q4: October 18, 2025
NA1 / EU1 / AP1 - Production Environments:
- Q1: February 15, 2025
- Q2: May 17, 2025
- Q3: August 16, 2025
- Q4: November 8, 2025
NA2 - Production Environment:
- Q1: February 14, 2025
- Q2: May 16, 2025
- Q3: August 15, 2025
Q4: November 7, 2025 (moved to next day effective Q4)
- Q4: November 8, 2025
AMERICAS - CLOUD 1 (NA1): 12AM PT - 2AM PT (Sunday, Next Day)
AMERICAS - CLOUD 2 (NA2): 7PM PT - 9PM PT
ASIA PACIFIC - CLOUD 1 (AP1): 5AM PT - 7AM PT
ASIA PACIFIC - CLOUD 1 (AP1): 9AM PT - 11AM PT
EUROPE - CLOUD 1 (EU1): 4PM PT - 6PM PT
Zuora Revenue:
All Data Centers: 7PM PT (Saturday) - 1AM PT (Sunday, Next Day)
Sandbox
- Q1: February 8, 2025
- Q2: May 10, 2025
- Q3: August 9, 2025
- Q4: November 8, 2025
Production
- Q1: February 15, 2025
- Q2: May 17, 2025
- Q3: August 16, 2025
- Q4: November 15, 2025
Confirmation or cancellation of these maintenance windows will be posted to this thread with several weeks notice from the scheduled date. Please subscribe to this thread for updates.
Zuora will make reasonable efforts to consolidate our quarterly maintenance to limit customer impact as much as possible. For Zuora Billing, Zuora Payments and Zuora Platform, our standard maintenance target is either NO IMPACT, or less than 15 minutes within the announced window to be confirmed prior to each scheduled maintenance. Please be advised that we may elect to conduct separately announced maintenance windows as necessary with similar advance notice depending on need and urgency.
Thank you.