Hi lukasz, Thanks for your comment but I don't think this would help in the scenario that I described. Correct me if I am wrong but I believe that communcation profiles are asigned on a per clinet basis so your suggestion would allow for different templates to be used on a per client basis. What I am suggesting is that it would be useful if multiple templates could be assigned to a single communication profile (the "Payment Processed | Payment Processed" event in my example). This would allow us to have a email (template) which would be sent out to client email addreses and another email (template) which would be sent out to our internal email addresses (we'd want quite different information on each of the two email templates). While we could set up two communicaiton profiles to assign the two different templates, we would not be able to assign both communication profiles to a single client. Ben
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