As a SaaS company, business and tax rules dictate that we use the bill-to contact to calculate Sales Tax and not the sold-to contact. The sold-to contact information is still relevant for invoicing purposes (to identify the buyer). This was confirmed by Avalara as well. Given that sold-to and bill-to are both a contact object, we would value the option to configure the Tax Engine to use the bill-to address as input for tax calculation. Not having this ability forces us into custom fields which are creating a lot of noise in our data and unnecessary overhead.
... View more