Hi Ridhima,
I can see the RespCode: R4 - Ceiling Limit from Zuora back end log. You know Zuora just received the error code from the payment gateway then display it to the end-user. I would like to suggest you find an error code dictionary from Gateway directly.
Please note that ceiling and floor limits are managed by the payment gateway and are unique per customer merchant account. Thanks.
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Hi Ridhima,
The cause for this error response in the API call is due to executing multiple actions on the same object/field at the same time. The suggestion is to use a retry logic for handling this specific type of response.
Hopefully, the above information could help to address the inquiry.
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Hi @Ridhima ,
We have added the reasons and processId to CommonResponseType in the yaml file since version 2019-05-08. See https://www.zuora.com/developer/api-reference/.
You can refer to the API changelog for the affected 200 response schemas.
Yingying
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I am trying to update terms and condition and adding one product at the same time. But i am getting the error as below: { "success": false, "processId": "B780AE52EF99BA40", "reasons": [ { "code": 58560000, "message": null } ] }
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I am getting this exception when I am trying to following 3 rate plans: 1. Recurring RP1 to start upon serviceActivation for fixed period of 3months 2. Discount RP2 100% on RP1 to start upon serviceActivation for fixed period of 3months 3. Recurring RP1 to start on specific date (after 3months) for every 1 year till Subscription End Initial term is for 3month with autonewel enabled for every 1year
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From the processId C91C98162652254D, from our backend log, we find the endpoint you tried to use is requestUrl=/rest/v1/orders I think it needs to be /v1/orders/preview
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