About SaiNiveditha

SaiNiveditha

Solution : Check the Profile permissions for the Field in the SFDC Org and if the Field does not have the Read/Edit access for Zuora to sync then it is not possible for Zuora to sync the field with Salesforce. In the below example the Exclusive field was not syncing with SFDC from Zuora. The Solution is to give the right Profile permissions for the profile for the Sync User of Zuora in Salesforce for the field in the SFDC Org. To give right profile permission please navigate as mentioned below in SFDC Org : Settings--> Manage UsersàProfile --> Sync User for Zuora--> Object Settings--> Object where the Field is present (E.g. Product Rate Plan) --> Enable Read/Edit access.

SaiNiveditha

Problem: Unable to sync a custom field from Zuora to Salesforce even when the API name is the same in both SFDC and Zuora end.

SaiNiveditha

Solution: Please check if there are multiple conditions in Guided Product Selector that filters the Product based on the Filter Criteria Condition. If there are Null values being picked up in the filter criteria provided then the Guided product Selector throws a NULL error. We would request, to make sure all the values are passed correctly that will enable the Guided product Selector to pick the related products and resolve the error. Example: In the below condition where there are many Filter Criteria Conditions it should be made sure values are passed accordingly such that it does not throw the Argument Cannot Be Null error

SaiNiveditha

Problem: Getting an argument cannot be null error when trying to add products to a quote.

SaiNiveditha · ‎02-07-2019

When trying to sync a newly created contract from Salesforce CPQ to Zuora, the error occurs when the sync tries to create a charge with a charge number which is already present in Zuora. Charge Number is a unique field thus the duplication of the charge throws the error Error Code: INVALID_VALUE Message: The charge number SUB-******* is already in use. Please enter another charge number. When checking the Zuora tenant related to the Salesforce CPQ for the error mentioned in the problem there is a Subscription Product Charge with the same charge number SUB-0000003 So, charge number being a unique key, the error is thrown. We suggest deleting the particular subscription from Zuora and try resending the contract. Note : We kindly suggest that the charge numbers should start with C- and not SUB- It can be changed on the Zuora tenant, under AdministrationàBilling Settingà Define Numbering and SKU Formatsà you have Charge Number Prefix set as C-.

SaiNiveditha · ‎02-07-2019

When trying to sync a newly created contract from Salesforce CPQ to Zuora we receive the following error: Error Code: INVALID_VALUE Message: The charge number SUB-0000003 is already in use. Please enter another charge number.

SaiNiveditha · ‎01-30-2019

For the Ramp Deal to work, Initial Term Period Type and Renewal Term Period Type fields are required. STEP 1: Initial Term Period Type and Renewal Term Period Type fields must be included in the Subscription Terms and Conditions Field Set in the Quote Object. STEP 2: Value must be provided to Initial Term Period Type and Renewal Term Period Type fields when the Quote is created for the Ramp Deal to Work and the resulted error will get solved along. Please refer to the Knowledge Centre Article for general Information on Ramp Deals – https://knowledgecenter.zuora.com/CA_Commerce/C_Zuora_Quotes/D_Working_with_Quotes/DC_Manage_Ramp_Deals#Display_Fields_for_Ramp_Deals

SaiNiveditha · ‎01-30-2019

When Quote is set to have a Ramp Frequency of Quarterly or Specific Months, the Quote page layout does not show the ramping layout also an error message was issued upon clicking the "Next button" after choosing the Rate Plan.

SaiNiveditha · ‎01-30-2019

All the Product Rate Plans under a particular product is expected to have their Salesforce's Corporate Currency to match the Zuora's Default Currency. Zuora catalog requires all charges to be defined in Default currency, we need to require the same in the Salesforce catalog. Please find the below screenshot where USD is activated as Corporate Currency in Salesforce. In the below Product Rate Plan the Active currency is only CAD thus resulting in the error “Error on executing ZuoraProductsController-syncProduct: Corporate Currency USD must be enabled” In order to resolve this, the Active currency of the product rate plan should have both the currency which is CAD, USD for it to be synced successfully with Zuora. The requirement is that if a product is added to a pricebook in a currency other than the Corporate Currency then you must have a pricebook entry in the Corporate Currency as well. This isn't required by SFDC it is required by our CPQ connector.

SaiNiveditha · ‎01-30-2019

When attempting to sync a product from Salesforce to Zuora customer is getting an error: Error on executing ZuoraProductsController-syncProduct: Corporate Currency USD must be enabled and it is confirmed that USD is enabled as the corporate currency in SFDC and Default Currency in Zuora.

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Re: Custom field Sync issue

Custom field Sync issue

Re: ERROR : "Argument Cannot Be Null " while selec...

ERROR : "Argument Cannot Be Null" while selecting ...

Re: Error Code: INVALID_VALUE Message: The charge ...

Error Code: INVALID_VALUE Message: The charge numb...

Re: Ramp Deals layout not appearing in Quoting flo...

Ramp Deals layout not appearing in Quoting flow

Re: Error on executing ZuoraProductsController-syn...

Error on executing ZuoraProductsController-syncPro...