About SaiNiveditha

SaiNiveditha · ‎05-24-2019

Zuora 360 Sync does not sync Bill to Contact Id and Sold to Contact Id to SFDC The following Article for Sync field mapping for Invoice Object is mentioned in the KC and there is no mapping for these two fields. Field Mapping The workaround for the request is to populate the Bill to Name (and Sold to Name ) in the Invoice Object. I have tested the following workaround in my Org and it has worked for me. The Workaround would be to create a FORMULA Field in the Invoice Object in Salesforce to get the values from Billing Account and just display those formula fields in the Invoice Page layout. Create the Formula Field with the below Formula and it should work. Kindly try the same for Sold to Name in the Invoice Object

SaiNiveditha · ‎05-24-2019

Bill To Contact Id and Sold to Contact Id on Invoice is not getting populated for any of the invoice records. Bill To Name and Sold to Name is populated on the Billing Account even then the Ids are not populated on the

SaiNiveditha · ‎05-19-2019

On analyzing the Quotes the issue was due to the discrepancy in the Active Currency that has caused the error: Content cannot be displayed: common.apex.runtime.impl.ExecutionException: List index out of bounds: 0 In this particular case the reason was as stated below : Currency in this particular Quote in the Salesforce end is GBP but the Product rate plan charge on the Zuora end had the active currency USD On setting the Rate Plan to have an active currency of USD and GBP and syncing back to Salesforce worked and the error was resolved

SaiNiveditha · ‎05-19-2019

When we attempt to view a quote that contained a rate plan that was changed, we get the following error: Content cannot be displayed: common.apex.runtime.impl.ExecutionException: List index out of bounds: 0

SaiNiveditha · ‎05-19-2019

The field Test123 is a Text Field but only fields of type Picklist, Multi-select Picklist, or Checkbox i s available in the Include End User Product Filters. The concept mentioned in Knowledge Article In the KC article, the concept is mentioned. https://knowledgecenter.zuora.com/CA_Commerce/C_Zuora_Quotes/CB_Zuora_Quotes_Configuration_Settings/J_Guided_Product_Selectors On changing the fieldtype to picklist(for example) it was displayed in the option of the Include End User Product Filters of the Guided Product Selectors

SaiNiveditha · ‎05-19-2019

I'm trying to get the Product Rate Plan Object, custom field named "Test123" into the Include End User Product Filters in Guided Product Selectors but it is not displayed in the option.

SaiNiveditha · ‎05-15-2019

Kindly check the Rules created if it has been framed to match the right field types else this error occurs. For example please check the below Rule where this error had occurred: In Attribute 4 Term field [Picklist Field Type ] is updated by Initial Term field [Number Field type ] thus there is a mismatch between the datatypes. Thus it resulted in the error apex.bytecodeinterpreter.interpreterRuntimeException: Unable to resolve method reference: java/lang/String.(char[], boolean)void On removing the Attribute 4 and the Rule Engine Fired successfully else kindly assign the right field type for the Rule Engine to execute successfully

SaiNiveditha · ‎05-15-2019

When a Z quote rule is being run the following error occurs : apex.bytecodeinterpreter.interpreterRuntimeException: Unable to resolve method reference: java/lang/String.(char[], boolean)void

SaiNiveditha · ‎04-24-2019

Currently, It is not possible to sync the Amendment information to Salesforce as separate Amendment records. We don't have the option to include both the original subscription and amendments in SFDC. There is no Subscription Amendment object in Salesforce under Managed package How Subscription Amendment works: Generally, if we amend a subscription in Zuora and send it to SFDC via sync, it will delete the existing subscription and create the new version of subscription in SFDC. The Previous version of the subscription can only be seen in Zuora and not in SFDC as per design. Example: - The subscription version number is 4 in Zuora after amendment. - Performed a manual Account& Related objects sync from Zuora. - The subscription with Version # 3 got deleted and Version # 4 got created in SFDC. Subscription in Zuora : Subscription in Salesforce : And turning on the feature as mentioned in the article Use Single Subscription for Amendments will not meet the requirement as the enabling the below feature will work as functioned below Without this feature enabled, when you create an amendment and sync it to Salesforce, the original version of the subscription was deleted, and a new subscription with a new Salesforce ID was created in Salesforce. If this feature is enabled in your tenant, 360 Sync will upsert a Subscription using the Subscription Number field that has been added to Subscription object as an External ID.

SaiNiveditha · ‎04-24-2019

Is there a way to sync Amendment information to Salesforce will the turning on Use Single Subscription for Amendments feature gain us visibility to Amendment information?

SaiNiveditha · ‎04-02-2019

Solution : Check the Profile permissions for the Field in the SFDC Org and if the Field does not have the Read/Edit access for Zuora to sync then it is not possible for Zuora to sync the field with Salesforce. In the below example the Exclusive field was not syncing with SFDC from Zuora. The Solution is to give the right Profile permissions for the profile for the Sync User of Zuora in Salesforce for the field in the SFDC Org. To give right profile permission please navigate as mentioned below in SFDC Org : Settings--> Manage UsersàProfile --> Sync User for Zuora--> Object Settings--> Object where the Field is present (E.g. Product Rate Plan) --> Enable Read/Edit access.

SaiNiveditha · ‎04-02-2019

Problem: Unable to sync a custom field from Zuora to Salesforce even when the API name is the same in both SFDC and Zuora end.

SaiNiveditha · ‎04-01-2019

Solution: Please check if there are multiple conditions in Guided Product Selector that filters the Product based on the Filter Criteria Condition. If there are Null values being picked up in the filter criteria provided then the Guided product Selector throws a NULL error. We would request, to make sure all the values are passed correctly that will enable the Guided product Selector to pick the related products and resolve the error. Example: In the below condition where there are many Filter Criteria Conditions it should be made sure values are passed accordingly such that it does not throw the Argument Cannot Be Null error

SaiNiveditha · ‎04-01-2019

Problem: Getting an argument cannot be null error when trying to add products to a quote.

SaiNiveditha · ‎02-07-2019

When trying to sync a newly created contract from Salesforce CPQ to Zuora, the error occurs when the sync tries to create a charge with a charge number which is already present in Zuora. Charge Number is a unique field thus the duplication of the charge throws the error Error Code: INVALID_VALUE Message: The charge number SUB-******* is already in use. Please enter another charge number. When checking the Zuora tenant related to the Salesforce CPQ for the error mentioned in the problem there is a Subscription Product Charge with the same charge number SUB-0000003 So, charge number being a unique key, the error is thrown. We suggest deleting the particular subscription from Zuora and try resending the contract. Note : We kindly suggest that the charge numbers should start with C- and not SUB- It can be changed on the Zuora tenant, under AdministrationàBilling Settingà Define Numbering and SKU Formatsà you have Charge Number Prefix set as C-.

SaiNiveditha · ‎02-07-2019

When trying to sync a newly created contract from Salesforce CPQ to Zuora we receive the following error: Error Code: INVALID_VALUE Message: The charge number SUB-0000003 is already in use. Please enter another charge number.

SaiNiveditha · ‎01-30-2019

For the Ramp Deal to work, Initial Term Period Type and Renewal Term Period Type fields are required. STEP 1: Initial Term Period Type and Renewal Term Period Type fields must be included in the Subscription Terms and Conditions Field Set in the Quote Object. STEP 2: Value must be provided to Initial Term Period Type and Renewal Term Period Type fields when the Quote is created for the Ramp Deal to Work and the resulted error will get solved along. Please refer to the Knowledge Centre Article for general Information on Ramp Deals – https://knowledgecenter.zuora.com/CA_Commerce/C_Zuora_Quotes/D_Working_with_Quotes/DC_Manage_Ramp_Deals#Display_Fields_for_Ramp_Deals

SaiNiveditha · ‎01-30-2019

When Quote is set to have a Ramp Frequency of Quarterly or Specific Months, the Quote page layout does not show the ramping layout also an error message was issued upon clicking the "Next button" after choosing the Rate Plan.

SaiNiveditha · ‎01-30-2019

All the Product Rate Plans under a particular product is expected to have their Salesforce's Corporate Currency to match the Zuora's Default Currency. Zuora catalog requires all charges to be defined in Default currency, we need to require the same in the Salesforce catalog. Please find the below screenshot where USD is activated as Corporate Currency in Salesforce. In the below Product Rate Plan the Active currency is only CAD thus resulting in the error “Error on executing ZuoraProductsController-syncProduct: Corporate Currency USD must be enabled” In order to resolve this, the Active currency of the product rate plan should have both the currency which is CAD, USD for it to be synced successfully with Zuora. The requirement is that if a product is added to a pricebook in a currency other than the Corporate Currency then you must have a pricebook entry in the Corporate Currency as well. This isn't required by SFDC it is required by our CPQ connector.

SaiNiveditha · ‎01-30-2019

When attempting to sync a product from Salesforce to Zuora customer is getting an error: Error on executing ZuoraProductsController-syncProduct: Corporate Currency USD must be enabled and it is confirmed that USD is enabled as the corporate currency in SFDC and Default Currency in Zuora.

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Re: Bill To Contact Id and Sold to Contact Id on I...

Bill To Contact Id and Sold to Contact Id on Invoi...

Re: Content cannot be displayed: common.apex.runti...

Content cannot be displayed: common.apex.runtime.i...

Re: Custom Field not displayed in the Include End ...

Custom Field not displayed in the Include End User...

Re: Error when running Z quote Rule (using multiat...

Error when running Z quote Rule (using multiattrib...

Re: Syncing Amendment from Zuora to Salesforce via...

Syncing Amendment from Zuora to Salesforce via 360...

Re: Custom field Sync issue

Custom field Sync issue

Re: ERROR : "Argument Cannot Be Null " while selec...

ERROR : "Argument Cannot Be Null" while selecting ...

Re: Error Code: INVALID_VALUE Message: The charge ...

Error Code: INVALID_VALUE Message: The charge numb...

Re: Ramp Deals layout not appearing in Quoting flo...

Ramp Deals layout not appearing in Quoting flow

Re: Error on executing ZuoraProductsController-syn...

Error on executing ZuoraProductsController-syncPro...