When trying to sync a newly created contract from Salesforce CPQ to Zuora, the error occurs when the sync tries to create a charge with a charge number which is already present in Zuora.
Charge Number is a unique field thus the duplication of the charge throws the error
Error Code: INVALID_VALUE Message: The charge number SUB-******* is already in use. Please enter another charge number.
When checking the Zuora tenant related to the Salesforce CPQ for the error mentioned in the problem there is a Subscription Product Charge with the same charge number SUB-0000003
So, charge number being a unique key, the error is thrown.
We suggest deleting the particular subscription from Zuora and try resending the contract.
Note :
We kindly suggest that the charge numbers should start with C- and not SUB-
It can be changed on the Zuora tenant, under AdministrationàBilling Settingà Define Numbering and SKU Formatsà you have Charge Number Prefix set as C-.
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