About AntonyS

AntonyS

Question: Communication Profile not updating in Zuora When Creating/Updating a Customer Account using a CRUD API call Endpoint URL- https://rest.apisandbox.zuora.com/v1/object/account/2c92c0fb7394556601739546e11c437d Request Body - {"VATId":"","Type":"Enterprise","TaxExemptStatus":"No","TaxExemptCertificateID":"12345","TaxCompanyCode":"","SalesRepName":"Azeema Tejani","PurchaseOrderNumber":"","PaymentTerm":"Net 30","Notes":"","Name":"Azeema 1234567","Id":"2c92c0fb7394556601739546e11c437d","CustomerServiceRepName":"Azeema Tejani","ContractingEntity__c":"Yext, Inc.","communicationProfileId":"2c92c0f8735614ee0173592fdbe06239"} Response Body - {"Success":true,"Id":"2c92c0fb7394556601739546e11c437d"} I am getting success in the response communicationProfileId but is not getting updated with new values. Solution: I have tested the below API call is working fine as expected. I find the issue on your call on the communicationProfileId field, it should be CommunicationProfileId 'C' is Upper case and case sensitive. Communication: TestProfile is now updated in Zuora. Additionally, I would like to recommend you GET_Describe call to check the current column name of each object that is available in your Zuora tenant. https://www.zuora.com/developer/api-reference/#operation/GET_Describe

AntonyS · ‎07-08-2020

Hi Salmdo, As the error mentions, you can only update a Rate Plan Charge if the isLastSegment field is set to true for them, as this indicates the Rate Plan Charge in the latest version of the Subscription which is in Active Status. Let me know if that helps and makes sense.

AntonyS · ‎04-01-2020

Question: When I try to create a Generic API Loader, I'm receiving the error "This build requires an API Version of at least 71 this login is currently set to API version 0" Solution: Could you please follow the below instructions to resolve the issue. After Developer Tools is installed in your Zuora tenant, navigate to Marketplace > Developer Tools and you can find that all applications are available in the New Task drop-down list in the Tasks tab. 1) After that, click on New Task-->>Generic API Loader-->>Edit on the source Login 2) And then, Manually enter 71 or 96 as per the below box and click on Save and try again. Hopefully, the above information could help to address your inquiry and please feel free to let me know if you need further assistance.

AntonyS · ‎02-29-2020

Question: How to Update Invoice Separately Field Using API Solution: I have tested the below API call is working fine as expected. POST: https://rest.apisandbox.zuora.com/v1/action/update Request: { "objects": [ { "Id": "2c92c086707b7a730170862ee5e501c8", "IsInvoiceSeparate": "true" } ], "type": "Subscription" } Response: [ { "Success" : true , "Id" : "2c92c086707b7a730170862ee5e501c8" } ] Results:

AntonyS · ‎12-31-2019

Question: We are not able to Modify or Update Workflow, getting the error like "Invalid Login" Answers: Could you please follow the below instruction to resolve the issue. Log out of Zuora and log in directly to https://connect.zuora.com with your Connect account. Once logged in, on the left-hand side under My Connect , click on Tenants . You should see a number of Tenant Logins. When you scroll over one of them, either the Sandbox or Production one, you should see the option to click on the Apps button. Once you click on that, in the top-right hand corner click on the Apps tab. You will then see a list of Apps that are running against that Tenant, either Sandbox or Production depending on which one you previously clicked on. When you hover over one of the Apps, you will see an Edit Task button, which has a pencil icon. If you click on that, you will have the option to edit the user credentials for that Task to the API User which is the strongly recommended approach, as it prevents the password from expiring.

AntonyS · ‎11-29-2019

Answer: We checked that the attached Subscribe API CalI and realized that these were only previewed calls ("EnablePreviewMode": true) hence the account IDs are invalids. POST https://rest.apisandbox.zuora.com/v1/action/subscribe "PreviewOptions": { "EnablePreviewMode": false }, Please make sure the EnablePreviewMode is false and execute attached Subscribe API Call to create a account.

AntonyS · ‎11-29-2019

Question: We are in the process of the investigation a case when a user tried to signup to a plan, we got 200 responses from the API but looks like the account was not created. These are the Account IDs that we got back, but looks like none of them are created: "2c92a0076e68e3ee016e7fbbe5a70406" "2c92a0ff6e68f558016e7eb30d225595" Can you please check what's the reason why the https://rest.zuora.com/v1/action/subscribe endpoint returned 200 but doesn't create accounts for these cases? We have attached our request/response here. Please, Advice?

AntonyS · ‎11-29-2019

Answer: I have tested the below API call is working fine as expected. I find the issue on your call on the parentId field, it should be ParentId 'P' is Upper case and case sensitive. POST https://rest.apisandbox.zuora.com/v1/object/account Request: { "billToContact": { "firstname": "AG BillTo", "lastname": "27NovVerOne" }, "soldToContact": { "firstname": "AG SoldTo", "lastname": "27NovVerOne" }, "Currency": "USD", "Name": "new account with AG27NovVerOne", "BillCycleDay": 1, "Status": "Draft", "ParentId": "2c92c0fb6883432c01689d3412d67b7b", "ControlNumber__c": 122 } Response: { "Success" : true , "Id" : "2c92c0f86ea65d09016eb83287772608" } Results:

AntonyS · ‎11-29-2019

Question: We are not able to set parent and child hierarchy when creating an account using the below API Call. Please, Advice! POST /v1/object/account { "billToContact" : { "firstname": "AG BillTo", "lastname": "27NovVerOne" }, "soldToContact" : { "firstname": "AG SoldTo", "lastname": "27NovVerOne" }, "Currency": "AUD", "Name": "new account with AG27NovVerOne", "BillCycleDay":15, "Status": "Draft", "parentId": "8a80ae8c693a8284016eaaf0d6c453ef" }

AntonyS · ‎11-18-2019

Hi Kunilewa, Despite we use the term 'CVS', we use a different field delimiter than comma. In the new reporting, we use tab-separated values. (TSV) Data Source export and AQUA generate data files with comma-separated values. If you need to use the Reporting tools, to generate crosstab report, You can check if there are any options in your loading tools to convert the TAB delimited CVS format into a comma-delimited file or convert/change it from a tab-delimited text file to a CSV file with tools you can find on the Internet.

AntonyS · ‎08-01-2019

Hi Ridhima, I can see the RespCode: R4 - Ceiling Limit from Zuora back end log. You know Zuora just received the error code from the payment gateway then display it to the end-user. I would like to suggest you find an error code dictionary from Gateway directly. Please note that ceiling and floor limits are managed by the payment gateway and are unique per customer merchant account. Thanks.

AntonyS · ‎06-28-2019

Answer: Verify the tenant Select Reporting-->Data Source-->Subscription->filter-->>Subscription.Name(text)-->>Apply conditions. Click and save The exact condition is operator as ‘’like ‘’and the value as ’’ % %’’. The above condition is used to extract subscription which has spaces at subscription name fields.

AntonyS · ‎06-27-2019

Question: We are trying to extract subscriptions which has spaces at Subscription name or Customer Subscription name fields. We are trying to giving the condition % followed by space but it could not get the results.

AntonyS · ‎04-30-2019

Answer: Yes, it’s possible to update multiple customer accounts in a single call using the REST API. I've used the following PUT Update call on my own tenant and it worked, you just need to replace the IDs and run the same: You can pass in a maximum of 50 zObjects at a time. Request: Sandbox: _PUT_ https://rest.apisandbox.zuora.com/v1/action/update Production: _PUT_ https://rest.zuora.com/v1/action/update Body of the content: { "objects": [ { "AccountNumber": "A00000006", "AutoPay": true, "Name": "Zuora", "Id": "2c92c0f967f4b4b601680e1ef2647909" }, { "AccountNumber": "A00000004", "AutoPay": true, "Name": "Goutham1", "Id": "2c92c0f96736880a016754761eaf4b1b" } ], "type": "Account" } Response: [ { "Success": true, "Id": "2c92c0f967f4b4b601680e1ef2647909" }, { "Success": true, "Id": "2c92c0f96736880a016754761eaf4b1b" } ]

AntonyS · ‎04-30-2019

Question: I am implementing sync between Salesforce and Zuora using REST API. I was able to set up the connection and sync between Salesforce and Zuora using which I was able to update, create a single account. What I am now looking for is to update multiple accounts using the REST API. I don't want to do using a .csv file which can be used with Mass updater. Is it possible to use JSON for bulk zuora account update using REST API?

AntonyS · ‎04-29-2019

Answer: Yes, it’s possible to create a new ACH payment method under customer accounts in zuora using REST API. The following Tags are must be required when to create an ACH payment Method and the label as same as below. **AccountId,AchAbaCode,AchAccountName,AchAccountNumber,AchAccountType,AchBankName and Type** Request: Step 1: API Sandbox: _POST_ https://rest.apisandbox.zuora.com/v1/object/payment-method Production: _POST_ https://rest.zuora.com/v1/object/payment-method Step 2: Body of the content: { "AccountId": "2c92c0f866f738ac016706770efa24fc", "AchAbaCode" : "121181976", "AchAccountName" : "Antony", "AchAccountNumber" : "123456789", "AchAccountType" : "Checking", "AchBankName" : "Washington Bank" , "Type": "ACH" } Response: { "Success": true, "Id": "2c92c0f96a58497e016a67ce0da76333" } Once the API response got success, please look into the account the ACH Payment method will be updated.

AntonyS · ‎04-28-2019

Is there a way to import or use Rest JSON call to create new ACH payment methods under customer accounts in Zuora?

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Communication Profile not updating in Zuora When Creating a Customer Account using a CRUD API call

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