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Shruti

Error:- nullWarning received from NetSuite for record "INVXXXXXX": (Error Received during Netsuite Update Code: INVALID_KEY_OR_REF Type: ERROR Message: Invalid item reference key XXXX for subsidiary XX. ) Solution:- Most likely, one or more invoice items on those invoices have rate plan charges which do not have a recognized revenue account associated with them. One way is to verify that by doing a data source export of Invoice Items using InvoiceItem.Id and ProductRatePlanCharge.RecognizedRevAccountNS with a filter to pull in the invoice which has an error, INVXXXXXX. If that field is blank, then that's one of the reasons for this error. Another cause is if the Account Name does not match the Account Name in NetSuite. If it's a NetSuite subaccount, then the format in the RecognizedRevAccountNS field needs to be "Account: SubAccount." Thanks!

Shruti

Error:- If while launching any of the apps, you encounter ZuoraConnect::Exceptions::APIError - 'Source login,' the following error. Reason:- It is due to the incorrect WSDL; as mentioned in the screenshot, instead of 1, it should be at least 78. Steps:- 1) Go to connect.zuora.com and then to Tenants. 2) Choose the affected login, and click on the edit button as shown. 3) After clicking the edit, as you can see, the WSDL is set as 1, and as mentioned in the error above, the minimum WSDL used should be 78, so please change the WSDL from 1 to 78 and save the login. This will help you resolve the error.

Shruti · ‎03-19-2021

Zuora Connector for Netsuite UI, when on the Zuora to Netsuite account sync, the below error shows in the logs. Reason:- This could be because one of the associated payments to the account with the error is in the draft status. Resolution:- Eliminate payment with draft status and retry syncing; the error will be gone.

Shruti · ‎03-19-2021

Zuora Connector for Netsuite UI, on Zuora to Netsuite account sync, gives the following error:- Error:- AXXXXXXX (Error Received during Netsuite Update Code: EXCEEDED_MAX_FIELD_LENGTH Type: ERROR Message: The field addr1 contained more than the maximum number ( 150 ) of characters allowed. ) null Resolution:- In Zuora, go to Accounts, search for the account which has this error, for example, AXXXX, navigate to the bill to and sold to contact and check the field mentioned, in the above error as it mentions about the address1 field has more than 150 characters, lessen the number of characters on the address field and save it. Once you have fixed the Address1 field, you can rerun the sync, and this account should successfully sync and resolve this error.

Shruti · ‎03-19-2021

Often, there are instances where the invoices were generated but were not picked up in the APM Run. One of the things that need to be checked to resolve this issue is to check the Invoices and associated account's payment method. For example, for Invoice INVXXXXX and associated Account AXXXXX, the default payment method is Credit Card. And let us suppose you have multiple credit cards on this account, but none of them is chosen, and only the option Credit Card is chosen as the payment method and not the actual card as shown below:- The reason Invoices are not being picked because one credit card will have to be chosen from credit cards available in the list to get the payment processed, as shown in the screenshot.

Shruti · ‎06-04-2020

Recently you all might have noticed that after launching the Zuora Connector for Netsuite UI, it asks for Account ID and Environment ID. From now on, support will provide this Account ID and Environment ID, and then only one can move ahead with the process of setting up the connector; this is applicable for all new instances. Best,

Shruti · ‎06-21-2019

Answer:- The Marketplace App which is widely known as Zuora Connector for Netsuite UI, once this app is created the app instance of this app expires within 60 days of its creation date. Here are some steps to make the App Instance permanent:- 1) Once the app instance is created before it expires please create a support ticket and ask Zuora Support to make the app instance for Netsuite connector permanent. 2) In that support ticket, please provide us with the below details:- Full Name of your Organization or Company and the Account ID. Steps to find Account ID has been attached. Thanks Shruti

Shruti · ‎06-21-2019

Question:- How to make the Zuora Connector for Netsuite UI, App Instance Permanent?

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INVALID_KEY_OR_REF Type: ERROR Message: Invalid item reference key xxxxx for subsidiary xx

WSDL error while accessing the apps

Netsuite Error apply amount can not be larger than the invoice balance.

Error Received during Netsuite Update Code: EXCEEDED_MAX_FIELD_LENGTH Type.

Invoices generated but were not picked up in the APM Run

Netsuite Connector Provisioning

Re: Netsuite Connector App Instance

Netsuite Connector App Instance