Is it possible to change the delimiters on amounts on any of the document templates? Today we would have 1,000.00 for a thousand. In Norway we use 1.000,00 - so the delimiters are the other way around. Is this possible to change somehow on the templates, like Invoice Template?
... View more
Hi We are using invoice example: INV00000123 and subscription NV-37767-NVS1 The subscription was created with the Contract Effective, Customer Acceptance and Service Activation dates for 01.03.19. Product "Basic" was part of this base subscription. The 22nd of March an Amendment type “New Product” as created. "Basic" was added with the dates of 22nd of March. Later the same day a new Amendment was created “Remove Product” removing one of the "Basic" rate plans from the subscription again. In the last amendment the initial " Basic" rate plan charge was removed leaving the subscription with the "Basic" rate plan charge with service dates starting the 22nd of March. This normally triggers proration as this now is a partial month and not complete month. Billing Rule settings for recurring monthly and weekly are both set to NO. So expected result is that the invoice should not display a Proration text. In this case the solution would be to remove the "Basic"rate plan charge with the dates for 22nd of March and keep the initial one - then the proration is not "triggered". But the point is for our Business Unit to NOT have to know what charge to move as the proration setting is set to No. This scenario is just one example of where the proration is triggered. We have a multi entity setup - can I email you the id for the Tenant and the correct entity? Karina
... View more
When setting both " Bill recurring charges for partial month (with monthly based billing periods)?" and Bill recurring charges for partial week (with weekly based billing periods)? to No, I would not except to have the "Proration" word on the invoice item for the recurring charge if normal circumstance would trigger a proration. Today we get the invoice item amount NOT prorated (as expected) but still the word "Proration" is added to the invoice item line. Would it be possible to add a fix for this? Karina
... View more
