About Yoshihisa

Yoshihisa

Discountは、MRRの計算に含まれないのでご留意ください。 ※下記ドュメントに記載があります。 https://knowledgecenter.zuora.com/BC_Subscription_Management/Customer_Accounts/A_How_to_Manage_Customer_Accounts/E_Key_Metrics/B_Monthly_Recurring_Revenue Discount Charges Discount charges are not part of the MRR calculation due to the uncertain variables in discounts. For example, you are applying a 100% discount. You set the discount to be applicable for the first three months of a twelve-month term. The calculation cannot set the MRR to 0. It is still the original MRR for the remaining nine months. Because there are too many variables associated with discount charges, discounts are outside of the booking metrics of MRR and TCV (total contract value).

Yoshihisa · ‎04-23-2019

If you set "Bill To Contact" in "To Email" and "All Account Contacts" in "CC Email", when email notification is sent, email address of "Bill To Contact" is included in CC as well as To. We have a request to implement the option to exclude "Bill To Contact" in "To Email" from "All Account Contacts" in "CC Email" so email address of "Bill To Contact" is only included in "To".

Yoshihisa · ‎03-29-2019

Currently, TCV is calculated as described in the article below. https://knowledgecenter.zuora.com/BC_Subscription_Management/Customer_Accounts/A_How_to_Manage_Customer_Accounts/E_Key_Metrics/B_Total_Contract_Value Because of the current design, it can happen that the TCV value is different from the value in Invoice. Therefore we got requests that following options are needed to calculate TCV so TCV value and the value in Invoice can be aligned. Option 1, The option "When prorating a month, assume 30 days in a month or use actual days?" is needed to we can select "Assume 30 days in a month" or "Use actual number of days". Option 2, In current design, TCV is calculated based on the charge's trigger day, while the invoice items are calculated based on the charge's billing day. We need an option to select whether TCV is calculated based on the charge's trigger day or based on the charge's billing day.

Yoshihisa · ‎03-27-2019

「リアルタイム同期(スケジュール)」や「スケジュールされた同期」が完了した際に、メール通知を送信する設定ができますが、メール通知の送信先は、「定期的に同期」の設定を行ったユーザーのメールアドレスになります。もし、「グループメールアドレスに通知が送信されるようにしたい」という場合には、方法としては「定期的に同期」の設定を行うためのユーザーを作成して、そのユーザーにグループメールアドレスを設定しておくということになります。

Yoshihisa · ‎03-13-2019

ボリューム課金やティア課金に設定する「ティア」の上限数について仕様としての上限数はありませんが、画面表示等の動作パフォーマンスの観点から、 3000以下にして頂くということが推奨となります。

Yoshihisa · ‎03-10-2019

『請求実行が完了して請求書は生成済みだけれど、「請求書テンプレートを変更したので請求書PDFを生成し直したい」、「アカウント名が変わったので請求書PDFを生成し直したい」等々』という場合には、当該請求書の画面で「詳細 -> 請求書PDFを再生成」をクリックすると、請求書PDFの再生成ができます。

Yoshihisa · ‎02-18-2019

Currently "invoice owner billto address" is not supported in Merge Fields for Quote Template. https://knowledgecenter.zuora.com/CA_Commerce/C_Zuora_Quotes/CB_Zuora_Quotes_Configuration_Settings/D_Quote_Template_Settings/Customize_Quote_Templates/K_Supported_Merge_Fields_for_Quote_Templates_and_Mapping_to_Salesforce Only invoice owner name(Quote.InvoiceOwnerName) and invoice owner id(Quote.InvoiceOwnerId) are supported. So please support "invoice owner billto address" as well.

Yoshihisa · ‎11-27-2018

There are requests from customers that the functionality to resend notifications is needed. e.g. there are cases where email address is not correct and notifications could not be sent. And after the email address is corrected, the notifications need to be resent. One idea would be to implement "Resend button" in "Notification History" screen.

Yoshihisa · ‎11-14-2018

This request is about the issue in the link below. https://support.zuora.com/hc/en-us/articles/207410936--Invoices-should-not-print-the-InvoiceItem-Unit-Price-as-the-Total-Amount-in-the-case-of-Tiered-pricing-models Issue: * Create a Rate Plan Charge where Tier 1 = Qty 0-1 = $2000, Tier 2 = Qty 2-3 = $500. * Create a subscription using charge above with quantity = 2. * Generate an invoice against this subscription. Note that the invoice template should use invoiceItem.UnitPrice. The UnitPrice column displays as $1250 per unit, but this is not true for tiered pricing model. Request for improvement: There should be a way to display as follows. Tier 1, Qty 1, $2000 Tier 2, Qty 1, $500

Yoshihisa · ‎11-01-2018

@yamasaki1ma ご購入有難うございます！

Yoshihisa · ‎10-26-2018

昨日、「サブスクリプション」日本語版が発売となりました。 https://www.amazon.co.jp/o/ASIN/4478105529/booksonlinea-22/ https://books.rakuten.co.jp/rb/15628136/ https://www.kinokuniya.co.jp/f/dsg-01-9784478105528 本文から一部抜粋 https://diamond.jp/articles/-/183181

Yoshihisa · ‎10-22-2018

When you use search(e.g. search on "Customer Account". see screen shot attached), the records hit are displayed but it is not displayed how many records are hit. So there is a request that it would be good if the number of records hit by search is displayed for usability.

Yoshihisa · ‎10-09-2018

2019年10月1日に予定されている消費税率改定（10%への引き上げ）により、請求期間が2019年10月1日をまたがる場合、請求期間が8%と10%の消費税率をまたがることになります。これに対応するための新機能が、先月のRelease 232で追加されました。下記リンクに、機能に関する詳細が記載されています。・https://knowledgecenter.zuora.com/CB_Billing/J_Billing_Operations/L_Taxes/A_Z-Tax/Generation_of_Multiple_Taxation_Items ・https://knowledgecenter.zuora.com/CB_Billing/Billing_Settings/Define_Billing_Rules 　※「When service period of an invoice item crosses multiple tax rate period, it will generate」のセクション

Yoshihisa · ‎09-17-2018

DeltaMRRとDeltaTCVですが、これらは自動計算されて自動的に入力される項目のため、何らかの考慮を行う必要のない項目になりますが、何かカスタマイズを行われて、敢えて自動入力を行わないような処理をされていますでしょうか。もし特別な理由がなければ、デフォルトの動作（自動計算されて自動的に入力される）のままにしておいて頂くことを推奨いたします。また、「この2項目について、金額計算した値を入れないとエラーとなる項目なのか、使われていないから0を入れておくでも良いような項目なのか」については、このようなシナリオでの検証を行った実績が見つかっていないため、これらを行なって問題がないかについては回答が難しい状況です。

Yoshihisa · ‎09-02-2018

Quoteの必須項目については、バックグランドで実行されているAPI(amend)の必須項目をご参照頂ければと思います。 https://www.zuora.com/developer/api-reference/#operation/Action_POSTamend もし上記を確認しても原因が見つからない場合、環境固有の設定等に関して調査・確認をする必要が出てくる可能性がありますので、サポートチケットを登録し、カスタマーサポートにお問い合わせ下さい。

Yoshihisa · ‎08-27-2018

Zuora API Referenceがアップデートされ、以前は表示に時間が掛かっていたいましたが、早く表示されるよう改善されました。 https://www.zuora.com/developer/api-reference/ 詳細は下記リンクのポストをご参照下さい。 https://community.zuora.com/t5/Zuora-Announcements/Zuora-API-Reference-Now-Loads-Faster/ba-p/24883

Yoshihisa · ‎08-27-2018

It is also needed to have a filter "Event Categories" in "Email History"("Setup Profiles, Notifications and Email Templates" > "Notification History" > "Email History").

Yoshihisa · ‎08-27-2018

We got a request that the function to get notification history by Customer Account or Billing Batch is needed. Following improvements have to be made. In "Email History"("Setup Profiles, Notifications and Email Templates" > "Notification History" > "Email History"), it is needed to have filters "Customer Account" and "Billing Batch" so users can know which "Customer Account" or which "Billing Batch" of a "Customer Account" the notification was sent to. Also it is need to have a filter "Result" to get only "Failed" ones or "OK" ones. In Notification History API in the link below, it is needed to have "Customer Account" and "Billing Batch" in the Response. https://knowledgecenter.zuora.com/DC_Developers/C_REST_API/B_REST_API_reference/Notification_History/Get_Email_Notification_Histories

Yoshihisa · ‎08-23-2018

There are cases where API call returns the value of exponential notation. see screen shot attached. And following issue was reported. ------------------------ Exponential notation is not a format that some frameworks(e.g. Microsoft .NET) will handle by default. So it is needed to introduce extra steps to pre-parse every response and do custom XML deserialization, but that could add a lot of complexity and performance overhead. ------------------------ Therefore it is requested to avoid using the exponential notation.(e.g. 0.000000001 should be returned instead of 1e-9)

Yoshihisa · ‎08-19-2018

FirewallのEgress フィルタに設定するための、Static IPアドレスのサポートが09/27/2018に終了します。 ※以前、Knowledge Centerで「Inbound IP Addresses to Zuora」というIPアドレスの一覧を提供していました。現在は、当該IPアドレスの一覧は削除されています。現在、IPアドレスをFirewallのEgress フィルタに設定されている場合、ドメイン名（*.zuora.com）への変更を行なって下さい。詳細は下記リンクのポストをご参照下さい。 https://community.zuora.com/t5/Zuora-Announcements/End-of-Support-for-Zuora-Firewall-IP-Whitelist/bc-p/24623

Yoshihisa · ‎08-17-2018

There are additional requests from other customers that they would like to display Rate Plan name in email notification when subscription is created or cancelled.

Yoshihisa · ‎08-13-2018

@ehavens I checked it internally and yes, it is part of the 230 release. The fix is deployed on Sandbox environment now. On thing to note is that you may have to re-enter the template name. When you click "edit" on Email Template, you would see the characters changed. Then, after you re-enter the template name and save it, it won't happen anymore.

Yoshihisa · ‎08-09-2018

Hi @rjohnson The fix is planned to be deployed with Release 230. You can see the release schedule in the link below. https://community.zuora.com/t5/Release-Notifications/Zuora-Application-Release-230-August-2018/bc-p/24657

Yoshihisa · ‎07-26-2018

Issue description When you edit email template, the template name(e.g. Invoice Posted Manually) is automatically changed to Invoice Posted Manually. Suggestd workaround Remove all the special characters and spaces for now. Status Engineering team is currently working on the issue. Reference Number PE-3434

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MRRとDiscountについて

Option to exclude "Bill To Contact" in "To Email" ...

Need more options to calculate TCV

「Zuora for Salesforce - 360同期」のメール通知送信先について

ボリューム課金やティア課金に設定する「ティア」の上限数について

請求書PDFの再生成について

Support invoice owner billto address in Quote Temp...

Ability to resend notifications

Need a way to display UnitPrice of tiered pricing ...

Re: 「サブスクリプション」日本語版発売！

「サブスクリプション」日本語版発売！

Display the number of records hit by search

請求期間が「消費税率が異なる期間」をまたがるケースの対応について

Re: About NullPointerExeption will occur if you tr...

Re: About NullPointerExeption will occur if you tr...

Zuora API Referenceの表示が早くなりました。

Re: Get email notification history by Customer Acc...

Get email notification history by Customer Account...

Avoid using the exponential notation for decimals ...

Egress フィルタ用Static IPアドレスのサポート終了

Re: Product and Rate Plan object in "New Subscript...

Re: [KNOWN ISSUE] Error - Email template name gett...

Re: [KNOWN ISSUE] Error - Email template name gett...

[KNOWN ISSUE] Error - Email template name getting ...