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yongxiang

Hi @crengutam I believe I have figured out what happened. InvoiceItemId 2c92a0986976677301697812b75c73da amount is -3.33. You cannot make another 0.07 credit against it. This will make the amount -3.40 which is against the IIA creation logic. To resolve this, you can make the 0.07 credit against the other InvoiceItem which has the positive amount.

yongxiang

Resolution: Check the "status" field in the payment transaction log. The unexpected result is "status":"new". The expected response is "status":"verified" from Stripe. You can update the account status to verified status on Stripe gateway or reach out to Stripe payment gateway team for further assistance. After the status is updated on Stripe end, you should be able to add the ACH payment method on Zuora successfully.

yongxiang

Why does Payment gateway Stripe ACH gives error "200 - The bank account must be in verified status" when adding new ACH payment method in the customer account page?

yongxiang

Hi muhammadalich, I have tested below export zoql and it works. You can convert it to zoql and give it a try. select RatePlanChargeTier.Id, RatePlanChargeTier.Price, Product.SKU, RatePlanCharge.ChargeNumber from RatePlanChargeTier

yongxiang

In order to increase capacity and reliability, we will be conducting a network maintenance in our Performance Test (PT1) infrastructure from Wednesday, March 13 2019 10:00PM PDT to Thursday, March 14, 12:00 AM PDT. API and UI functionality will be unavailable for brief periods during the maintenance window. A maintenance status message will be posted upon completion of the activity. Update: The scheduled maintenance completed successfully at 11:32 PM PDT on March 13th.

yongxiang

Hi @KishorePradeep There is no known outage at Zuora end that is going on due to this release. Please subscribe Zuora trust page https://trust.zuora.com/ to get the latest update about incident. If the Error Message in your APP still occurs, you can reach out to Zuora support via support.zuora.com or post a new discussion in https://community.zuora.com/t5/Admin-Settings/bd-p/AdminAndSettings. Regards, Yong

yongxiang

The first thing to check is the affected user's Billing role. If the user has Change Revenue Recognition Rule and Manage Product Catalog permissions. https://knowledgecenter.zuora.com/CF_Users_and_Administrators/A_Administrator_Settings/User_Roles/d_Billing_Roles#Billing_Permissions After give the above two permissions, if the user still has the issue. Go to the user's platform role and enable Extension Platform Access. Background: Extension Platform role will display in the platform role only if you have enabled a tenant level backend permission called 'Extension Platform' via customer support ticket. It is used by Connect Tax app and Connect Prepaid Drawdown app.

yongxiang

Why can't I update Product Rate Plan Charge and get error "You do not have permission to perform this operation."?

yongxiang

Hi rdeloach, InvoiceItem.ChargeModel is the supported Invoice merge field, I nvoiceItem_Details.ChargeModel is not. Refrence https://knowledgecenter.zuora.com/CB_Billing/IA_Invoices/Creating_a_Custom_Invoice_Template/Merge_Fields_for_Invoices The invoice templated design related issue is usually complicated. `!Undefined Bookmark` is given by Microsoft Word which indicates some formula is wrong.

yongxiang

Hi peterscheen, The Billing ootb feature cannot satisfy this requirement yet. One workaround I can think of is to use the Connect App Workflow to query the charges and check if they exceed the given amount, if yes, trigger an amendment. Reference https://knowledgecenter.zuora.com/CE_Workflow https://knowledgecenter.zuora.com/CE_Collect/C_Setup_and_Administration/BA_Set_Up_the_Workflow_Feature

yongxiang

Hi stevenreedkelly, When creating the add product amendment, you can lock in a rate for a subscription by overwriting the default price from the product catalog. But the limitation is the new amendment price will only take effect to the new added product, the price will not take effect on the price of the existing charge. The commonly used method is create an update product amendment to update the price and amount of the existing charge. When a bill run is triggered, most likely it will generate a negative charge to give back the overcharged part to the customer and generate a new positive amount based on the new updated price and amount.

yongxiang

Hi JoshPM, Connect app Workflow might be the best option to achieve this. The ootb notification does not have IIA event trigger. You may reach out to you zuora account manager for more information about Workflow. Here are some reference docs https://knowledgecenter.zuora.com/CE_Workflow https://knowledgecenter.zuora.com/CE_Collect/C_Setup_and_Administration/BA_Set_Up_the_Workflow_Feature

yongxiang

The permission "Do bill run for multiple accounts" is under Billing role.

yongxiang · ‎02-18-2019

In order to increase capacity and reliability, we will be conducting a network maintenance in our Performance Test (PT1) infrastructure on Wednesday, February 20 2019 from 8:00PM PST to 10:00PM PST. API and UI functionality will be unavailable for brief periods during the maintenance window. A maintenance status message will be posted upon completion of the activity. Update: The maintenance has completed.

yongxiang · ‎02-17-2019

From the processId C91C98162652254D, from our backend log, we find the endpoint you tried to use is requestUrl=/rest/v1/orders I think it needs to be /v1/orders/preview

yongxiang · ‎02-17-2019

Hi Rajeev, One easy way I can think of to achieve this is to create 3 separate remove amendments. The first one with date 03/01, create the first credit memo for Mar. The second one with date 02/01, create the second credit memo for Feb. The last one with date 01/01, create the third credit memo for Jan. Hope that helps somehow.

yongxiang · ‎02-14-2019

In order to increase capacity and reliability we will be conducting a network maintenance in our Performance Test (PT1) infrastructure on Sunday, February 17 2019 from 8:00PM PST to 10:00PM PST. API and UI functionality will be unavailable for brief periods during the maintenance window. A maintenance status message will be posted upon completion of the activity. Update: We have completed the maintenance.

yongxiang · ‎02-14-2019

Totally agreed on we should have a full list of error code. 8495C7ADA1E0A34D is used for Zuora Support team troubleshoot. To investigate the issue further, could you raise a support ticket via support.zuora.com with us? After we confirmed the root cause, we can engage in our internal team to update the error code. Thanks.

yongxiang · ‎02-13-2019

Hi Ridhima, The error code suggests it is a rest call from the first digit 5. For the object digit 810, it is not listed in the error code page indeed. I think it is a POST_PreviewOrder probably. endpoint `https://rest.zuora.com/v1/orders/preview` Reference https://www.zuora.com/developer/api-reference/#operation/POST_PreviewOrder It could be caused by the type of "renewalTerms" is array, the correct request format is like: [{ "period":"1", "periodType":"Year" }] Could you help provide the endpoint, request and response in json format so we can further investigate at our end? Thanks.

yongxiang · ‎02-13-2019

Hi Andrew, One method I can think of is create three amendments. The first one is Terms and Conditions, update the Renew term from 12 months to 1 month. The second one is Renew. Renew the subscription so it extends 1 month. The third one is change the Renew Term from 1 month to 12 months. Hope it help somehow. Thanks.

yongxiang · ‎02-13-2019

Hi csullivan, You can definitely set bill to and sold to to different contacts. Please check the below screenshot. You can add a new contact, click the edit button on the account page to change the bill to / sold to contact. As company is not a ootb filed of either Account or Contact, if needed, you can add a new custom field on object Account or Contact. They are under billing setting. Here is the screenshot:

yongxiang · ‎02-13-2019

Hi myzuora, Probably this document "Zuora Reporting API" https://knowledgecenter.zuora.com/CD_Reporting/E_Reporting_API_Reference/A_Overview_of_the_Zuora_Reporting_API will help. There is sample request in json format. Unfornately there is no sample python code yet. I'm afraid you will need to write your own based on json.

yongxiang · ‎02-13-2019

Hi xMichal123, I think the 3 fields are custom fields of object Subscription. As you can see from below screenshot, they are not ootb fileds. To obtain the custom fileds, you can simply use filed like SerialNumber__c in the ZOQL. Reference https://knowledgecenter.zuora.com/kb/How_do_I_use_custom_fields%3F

yongxiang · ‎02-12-2019

In order to increase capacity and reliability we will be conducting a network maintenance in our Performance Test (PT1) infrastructure on Thursday, February 14 2019 from 7:00PM PST to 9:00PM PST. API and UI functionality will be unavailable for brief periods during the maintenance window. A maintenance status message will be posted upon completion of the activity. Update: The scheduled maintenance has been completed.

yongxiang · ‎02-04-2019

When creating the task, please go to tab Advanced, set the Max zObjects: 25, Max Threads: 1. The overall process will be slower but the lock competition error will not happen.

yongxiang · ‎02-04-2019

How to handle the lock competition error when using Connect Developer tool Generic API Loader? Error in the log: ns1:Errors><ns1:Code>LOCK_COMPETITION</ns1:Code><ns1:Message>Operation failed due to a lock competition, please retry later.</ns1:Message></ns1:Errors>

yongxiang · ‎02-02-2019

Hi claesf, This document might help probably. Responses and Errors - "Error Code Format" https://knowledgecenter.zuora.com/DC_Developers/C_REST_API/Responses_and_Errors

yongxiang · ‎02-01-2019

Hi hyeomans, I can reproduce the same error in my sandbox. Could you raise a support ticket with us so we can investigate the issue further? support.zuora.com { "message": "Forbidden" } Thanks,

yongxiang · ‎01-31-2019

We confirmed with our connect engineering team and that is the documentation for the connect promo codes app. It is public facing to anyone working with that app.

yongxiang · ‎01-31-2019

All Zuora REST API can be found https://www.zuora.com/developer/api-reference/# There is discount related api call such as subscribe call: https://www.zuora.com/developer/api-reference/#operation/Action_POSTsubscribe Create subscription: https://www.zuora.com/developer/api-reference/#operation/POST_Subscription We can confirm promo code api is not in our developer center.

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