About lisaluque

lisaluque · ‎06-02-2020

When we create a cancel or suspend amendment in Zuora we can future date the cancel/suspend date to allow us to bill the remainder of the term but the subscription goes inactive immediately. We would like the subscription to remain active until the suspend or cancel date.

lisaluque · ‎03-26-2020

Does this change apply to all Zuora tenants or only those with the invoice settlement feature?

lisaluque · ‎12-04-2019

If we upload 2 usage records for the same start date for a given Account Number, will it accumulate the usage or overwrite the existing entry? There is a knowledge center article which mentions ' Accidentally Load The Same Usage Records Twice.' Does this mean the best way to handle this scenario is to delete the usage records? https://knowledgecenter.zuora.com/CB_Billing/J_Billing_Operations/Usage/A_How_do_I_load_usage_information_daily%3F

lisaluque · ‎11-14-2019

URL to update a stuck payment in sandbox is https://apisandbox.zuora.com/apps/PaymentLog.do?method=addTransactionLog&paymentID=XXXXXXXXXXXXXXXXXXXX

lisaluque · ‎11-14-2019

Would we use the same URL when updating a payment status in the sandbox environment? https://www.zuora.com/apps/PaymentLog.do?method=addTransactionLog&paymentID=XXXXXXXXXXXXXXXXXXXX

lisaluque · ‎08-21-2019

Thank you for this information, Lana. I was able to subscribe to the trust website using Edge. Chrome was throwing the error and IE didn't work for me at all. When I would enter my email to subscribe the page would just refresh. Thanks everyone for your help! :)

lisaluque · ‎08-21-2019

Yes, I did check my spam. Nothing there :(. I also tried clearing my cache and cookies to see if it was an issue with my computer.

lisaluque · ‎08-21-2019

I was subscribed to notifications from trust.zuora.com but recently I noticed that I no longer receive the emails. I went to the trust website and tried to resubscribe using my email and a team member email address and I am getting error message, "Oops, something went wrong! Let's reload the page and try again." I also cannot subscribe to community articles for some reason. I am getting this error for community: "Request Entity Too Large The requested resource /t5/forums/v4/forumtopicpage.addboarduseremailsubscription/board-id/AdminAndSettings does not allow request data with GET requests, or the amount of data provided in the request exceeds the capacity limit."

lisaluque · ‎07-17-2019

How will we know if update was successful? I clicked Save and didn't get a confirmation or error message.

lisaluque · ‎07-08-2019

The BIN is available for each payment processed in Zuora. Is there a BIN resource list that will tell us the card type (credit, debit, pre-paid, etc.)? This will help us know what cards are most likely to churn.

lisaluque · ‎06-10-2019

Does FirstData provide the card type (credit, debit, pre-paid, etc…) to know what cards are most likely to churn?

lisaluque · ‎05-29-2019

What datasource would I use to pull in amendment detail such as the original charge information vs the updated charge information? I need a report which lists the original and updated unit price, quantity, and total.

lisaluque · ‎05-10-2019

Documention or training videos on Workflows would be great.

lisaluque · ‎04-29-2019

How many tracks are we able to sign up for?

lisaluque · ‎01-17-2019

Beginning this week when you click on Reporting the Recommendations folder opens. Prior to this week when clicking on Reporting I would see all of the reports that I have starred or favorited. Is this a new update and is there a way to have Reporting default to the Favorites folder?

lisaluque · ‎07-18-2018

Monique, Is there a way to do this in mass using the Developer Tools? Thank you

lisaluque · ‎06-11-2018

Thank you, Patrick. I was able to find the answer to my question. There is a maximum of 100 payment methods per account. https://knowledgecenter.zuora.com/BC_Subscription_Management/Customer_Accounts/Set_Up_a_Payment_Method_for_a_Customer_Account

lisaluque · ‎05-01-2018

Is there a max for ACH accounts that can be added to a customer account? Example 1 checking, 1 saving? Or some other limit? Is there a max for credit cards?

lisaluque · ‎04-20-2018

Hello, I'm sorry I'm actually looking for a rate plan. Please see screenshot of selected fields and filters below.

lisaluque · ‎04-19-2018

I am having trouble creating a report which lists all subscriptions that have a specific product active. I have noticed that the report is not picking up accounts unless the product has been amended in Zuora (New Product, Remove Product, Update Pricing). If an account migrated from our old system to Zuora and has not been amended the report is not picking it up. I am using the Rate Plan Charge data source.

lisaluque · ‎04-02-2018

If I do a data sources export I have one result return. If I try to create a report using the rate plan data source and the same fields and filters there are no results found.

lisaluque · ‎04-02-2018

I believe this may pull in stand alone accounts that do not need updated too. How would I filter for only accounts who have a different invoice owner than themselves?

lisaluque · ‎04-02-2018

Is there a way to run a report which pulls a list of all bill to main children accounts who do not have the hierarchy set up in Zuora? We are wanting to make sure the hierarchy is set up for children accounts but I am not sure how to get a list of accounts that need updated.

lisaluque · ‎04-02-2018

We are wanting to run a report which pulls in all billing adjustments with a certain description. Which data source and filters would you recommend?

lisaluque · ‎03-27-2018

Sorry re-read your comment where it states error will be located in sync history.

lisaluque · ‎03-27-2018

Will that error message be located in the Sync history or on the Payment Details page?

lisaluque · ‎03-27-2018

As far as I can tell we are not experiencing this issue. When we process an external payment (check) in Salesforce we are seeing the payment processed in both systems. Is there a specific error message we should keep an eye out for?

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