About KE

KE · ‎09-30-2019

We implemented Zuora in 2018 (pre invoice settlement) and want to migrate to this functionality as the IIA process is confusing for our customers as they tend to over pay their invoices not realized it has been dicounted causing additional efforts on the collections side to clear the credit balances. I was just informed that minimum commit is not compatible with Invoice settletment which negates our ability to take advantage of Zuora functionality. We also can't use Orders as it is not compatible with minimum commit. Over half our customers require minimum commit functionality. Where is this on the roadmap?

KE · ‎09-30-2019

@doyeli Is there an update for the roadmap for this?

KE · ‎09-11-2019

This is a great idea, most of our customers have more than 1 subscription and it will be ideal to have the notifications grouped otherwise we may not use the notifications

KE · ‎08-20-2019

Looking for insight on the process to transfer data to SAP. We currently have been calculating the month end accounting entries in excel but will be migrating to SAP for our ERP and I'm hoping that there is a connector to faciliate this transfer of data?

KE · ‎08-20-2019

We are assessing if we should stay as a single tenant or move to multi-entity. I hoping to get some feedback from users on pros/cons.

KE · ‎07-18-2019

This is a huge issue for us! Please fix!

KE · ‎05-10-2019

@Lana I still can't see it via chrome and I cleared my cache but others in the office can see it via chrome so I would say it is okay as I can get it via firefox looks like it is an issue isolated to my laptop. Thanks for your help!

KE · ‎05-09-2019

@Lana The website doesn't show the agenda for Wednesday, can you take a look at it?

KE · ‎03-04-2019

When processing a refund credit balance, the user is not allowed to change the refund date. It would be helpful to allow the user to select a date (which should not be beofre the credit balance was generated) to assist with month end processing. We typically may need to back date credit balance refunds to faciliate month end as we need to move the credit balance to a different billing account.

KE · ‎01-23-2019

We want to be able to sent out past due notifications to our Bill to / sold to contact + the additional emails. Is this possible or what should be the best practice?

KE · ‎12-20-2018

What is the rationale for not including negative invoice amounts in the account balance? These invoices are not included in the account balance and you need to manually transfer them to credit balance once you are aware of them? Not a very efficient process

KE · ‎10-10-2018

Completely agree with this! From an accounting perspective it is more relevant to update at the posted status as values can change between draft and posted status.

KE · ‎10-09-2018

Currently any user in Zuora can edit the description on a feature. This should be enabled to be locked down to have permissions available to limit access to edit the feature description.

KE · ‎04-04-2018

Agree 100% - the default setting for the bill run screen should not be defaulted to all batches all customers - the risk of the user running it with these settings is extremely high!

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Enable Minimum commit to be compatible with Invoice Settlement

Re: Allow display more than the top 300 Rate Plans within Products

Re: Group renewal notifications in one email

Does anyone transfer their data to SAP?

Does anyone use multi-entity?

Re: Allow display more than the top 300 Rate Plans within Products

Re: Agenda is LIVE

Re: Agenda is LIVE

Allow users to select date when refunding credit balance

How do I send a notification to multiple email addresses?

Re: Customers account balance is incorrect

Re: Update Taxation Items when Invoice is Posted

Enable permissions on Features

Re: Set the 'Create Bill Run' Default Value to anything but 'All Batches'