About Rolando

Rolando · ‎06-04-2020

Question: We have some customers that are not able to process payments with credit card unless they provide their issuing bank with our 'Merchant Category Code'. Do you know what the code would be? Solution: Zuora does not have any information on your company's MCC. IRS.com publishes a complete list of codes, but each card network (Visa, Mastercard, etc) also has its own list. As a result, you may have a different code with Visa than with Mastercard, for instance. Therefore, it is highly recommended that you obtain this information directly from your payment gateway provider.

Rolando · ‎04-06-2020

Here is a key for API Users and their login "TYPE": RestLogin -> Connect Marketplace RestBiz -> REST API Api -> SOAP API

Rolando · ‎02-28-2020

Zuora UI supports Arabic characters: However when exporting the details in Excel using Data Source Exports, you may notice the exported file is not encoding the characters properly: NOTE: This is the default behavior in Excel, not within Zuora. Excel is not capable of processing UTF-8 characters correctly when CSV is opened directly in Excel. Here are the steps to fix the file: (Please note: the following steps are performed using Mac OS Mohave and Microsoft Excel for MacOS v16.34. Steps in Windows and other OS versions may vary) 1) After exporting your Data Source Export file from Zuora UI, make sure that the file is saved as CSV format: 2) Open a new blank Excel spreadsheet file, then navigate to DATA > GET EXTERNAL DATA > IMPORT TEXT FILE. Search for the Data Source Export CSV file then click GET DATA to continue: 3) In the "Text Import Wizard Screen Step 1", select DELIMITED then under File Origin, click the dropdown window and select ARABIC (MAC OS), then click NEXT: 4) In the "Text Import Wizard Screen Step 2", for the Delimiter, select COMMA only, then click FINISH: 5) On the next popup screen, click OK: The data will be imported onto the blank Excel spreadsheet and the Arabic characters will appear correctly:

Rolando · ‎11-21-2019

Question: Visa requires merchants to be able to produce a report on Stored Credential Profiles but the fields are not exposed in the reporting or data exports features. How do we report on this information? Answer: At this time our reporting and data source exports does not expose the fields from Stored Credential Profile, however you can easily export the profiles via REST API. Please check out our Developer Center on how to Get Stored Credential Profiles: https://www.zuora.com/developer/API-Reference/#operation/GET_StoredCredentialProfiles

Rolando · ‎10-04-2019

Please file a Zuora Support ticket and we can assist with adding Braintree into your setup. Thanks.

Rolando · ‎09-03-2019

Please see screenshot below:

Rolando · ‎08-30-2019

We have an upgrade maintenance scheduled for September 4th, 2019 from 5:00PM - 8:00PM PDT NO IMPACT EXPECTED Impacted Region: US API-Sandbox Environment We will be performing a preventative upgrade maintenance of our Storage system. We are reserving the 3 hour window for the maintenance where most time is in validation, actual work time is approximately 60 minutes without any impact.

Rolando · ‎08-20-2019

All data is converted to the requested currency at the time of provisioning and there is no conversion available/provided in Dashboard. All data remains in the home currency. As a workaround, use Data Source Exports. If currency conversion is enabled they can export transaction amounts converted into home currency and other specified currencies: https://knowledgecenter.zuora.com/CC_Finance/D_Finance_Settings/F_Foreign_Currency_Conversion/Foreign_Currency_Conversion_for_Data_Source_Exports

Rolando · ‎08-20-2019

A customer has Zuora Dashboard enabled and all values are listed in one home currency. Since all values are displayed in that single currency, can they be converted to other supported currencies?

Rolando · ‎05-29-2019

Zuora currently don't support a single Data Source that would return ALL types of amendments with their corresponding pricing information. This is because we store some amendments at the Subscription Level and others at the Rate Plan Charge Level. Subscription Level Amendments include Renewal, Cancellation, OwnerTransfer, and Terms and Conditions Amendments, while other type of Amendments, such as New Product, Remove Product, and Update Product Amendments are Rate Plan Charge Level Amendments. Consequently, there's no way to pull price information from various amended subscription types from a single source. The workaround would be to pull the Amendments from both sources then aggregate the data via Excel.

Rolando · ‎05-24-2019

In the upcoming Zuora Release R247 we’re moving Zuora Dashboard from “Reporting” (in the left navigation menu) to a new section we’re calling “Analytics”. To learn more about Zuora Dashboard, please visit: https://knowledgecenter.zuora.com/CD_Reporting/AA_Dashboard If you encounter any issues with this update, please contact Zuora Support. Thank you! Zuora Analytics Team

Rolando · ‎04-10-2019

Not necessarily, you may continue using Oauth where supported. It is entirely up to you on how you want to authenticate. The key point for this post is that Oauth is not supported in the Production Copy (Services) environments.

Rolando · ‎04-09-2019

Zuora Reporting and Insights Analysis will undergo maintenance for US Production environment only, Saturday April 20th 2019, 6:00 PM - 8:00 PM PT During the maintenance window, Reporting and Insights Analysis may appear to be running, but no report changes can be saved and no report runs can be processed. Further, any reports scheduled during the downtime will be executed immediately after the downtime ends.

Rolando · ‎03-27-2019

Zuora Reporting and Insights Analysis will undergo maintenance according to the following schedule: Performance Test Environment (PT1/PTE) ▪ Wednesday April 3rd 2019, 5pm-6pm PT - Insights Analysis ▪ Thursday April 4th 2019, 5pm-6pm PT - Reporting and Insights Analysis US API Sandbox ▪ Saturday April 6th 2019, 6pm-8pm PT - Reporting and Insights Analysis US Production ▪ Sunday April 7th 2019, 6pm-8pm PT - Reporting and Insights Analysis During the maintenance window, Reporting and Insights Analysis may appear to be running, but no report changes can be saved and no report runs can be processed. Further, any reports scheduled during the downtime will be executed immediately after the downtime ends.

Rolando · ‎03-11-2019

For the CyberSource Payment API v2.0 setup, this is the expected behavior. As noted in our Cybersource Payment Gateway knowledge center documentation... For CyberSource, Payment API v2.0, you must copy the key content in text and paste it to the Private Key field. To obtain the private key for CyberSource, Payment API v2.0, complete the following steps: 1. Log in to Cyber Source Business Center. 2. In the left navigation pane, click Account Management > Transaction Security Keys. 3. Click Security Keys for the SOAP Toolkit API. 4. On the Security Keys for the SOAP Toolkit API page, click Generate Key. You can view the content of the key. 5. Copy the whole key string and paste it to the Private Key field on the New Gateway page.

Rolando · ‎03-11-2019

In my payment gateway setup for CyberSource Payment API v2.0, there is no CHOOSE FILE button for selecting the private key .p12 file like the setup for CyberSource Enterprise Gateway, API v1.97.

Rolando · ‎02-26-2019

UPDATE: We have no current plans to deprecate the payment export at this time. Therefore, until we announce a more comprehensive replacement, the existing export will remain available. For the time being, please disregard the popup messaging until we can get it updated or removed.

Rolando · ‎02-13-2019

We have a Customer Solutions Article which provides the steps needed to self-resolve "Payments stuck in processing status". Please check out the article here: http://community.zuora.com/t5/Billing-Payments/How-to-update-the-Stuck-Payment-that-is-on-Processing-status/m-p/8246/highlight/true#M405 If you have any questions regarding this process please feel free to reply back directly to this ticket. You may also reply back directly on the article to solicit a response from other customers and Zuora support staff.

Rolando · ‎01-17-2019

Zuora Dashboard features will undergo maintenance on Friday 01/18/2018 from 06:00 PM - 06:30PM PT in the US Production environment only. During the maintenance downtime, Dashboard won’t be available to customers. EU Production, US API Sandbox, and EU API Sandbox environments are not affected by this maintenance. Information on the Zuora Dashboard can be found here: https://knowledgecenter.zuora.com/CD_Reporting/AA_Dashboard

Rolando · ‎01-16-2019

Our current implementation does not support CAPTCHA to be triggered in this manner. It can only be triggered after at least 1 failed attempt.

Rolando · ‎01-16-2019

For CAPTCHA, we understand that the “Limit the Number of Payment Page Submissions before CAPTCHA Challenge” setting can be set to 0 to disable CAPTCHA completely or use number X to indicate that the CAPTCHA will populate after X attempts. However, we want CAPTCHA to populate right as the initial iFrame session starts without any attempts/submissions. Is this supported?

Rolando · ‎11-12-2018

UPDATE: The maintenance was completed successfully within the specified window. Our apologies for the delayed response.

Rolando · ‎10-24-2018

5. What will Payment Application look like when I unapply a payment? This will depend on the use case as well. Below are several examples to help describe how it will look: 1. Fully unapply payment from invoice: a. generate invoice with $100 > INV-001, balance: $100 b. create a payment (PAY-001) with amount $100 and apply to the invoice INV-001 with $100 at the same time c. ONE payment application would be generated: PA-001, apply amount: $100, Source Payment: PAY-001, Target Invoice: INV-001 d. as a result, unapplied amount on payment is $0. e. unapply the payment( PAY-001) with amount $100 from invoice INV-001 f. TWO payment applications would be generated: PA-002, apply amount: -$100, Source Payment: PAY-001, Target Invoice: INV-001 PA-003, apply amount: $100, Source Payment: PAY-001, Target Invoice: n/a d. as a result, unapplied amount on payment is $100 which is tracked by PA-003. 2. Partial unapply payment from invoice: a. generate invoice with $100 > INV-001, balance: $100 b. create a payment(PAY-001) with amount $100 and apply to the invoice INV-001 with $100 at the same time c. ONE payment application would be generated: PA-001, apply amount: $100, Source Payment: PAY-001, Target Invoice: INV-001 d. as a result, unapplied amount on payment is $0 e. unapply the payment (PAY-001) with amount $80 from invoice INV-001 f. TWO payment applications would be generated: PA-002, apply amount: -$80, Source Payment: PAY-001, Target Invoice: INV-001 PA-003, apply amount: $80, Source Payment: PAY-001, Target Invoice: n/a d. as a result, unapplied amount on payment is $80 which is tracked by PA-003. 6. How to refund a payment? When the Invoice Settlement feature is enabled, only the' unapplied amount' can be refunded. For example: a. If a payment of $100 is created but not applied to any invoice, then the unapplied amount is $100. As a result, the merchant can refund up to the entire amount of $100. b. If a payment of $100 is created and $20 is applied to an invoice, then the 'unapplied amount' is $80. As a result, only $80 can be used for refund.

Rolando · ‎10-24-2018

To help understand how the datasource works, you will need to understand how the Invoice Settlement model works in regards to a refund or chargeback operation. Please review the following: 1. What is Payment.UnappliedAmount? The amount that you (the 'merchant') owe to the customer. 2. How to create a payment with unapplied amount? You can create a payment without specifying an invoice or debit memo. Or you can unapply a payment from an invoice or debit memo. The amount will go to 'unapplied amount'. 3. What is 'Payment Application'? Payment Application is used to track the amount change on a Payment and the balance change on the target document- like Invoice or Debit Memo. There are two types of Payment Application: Payment Application with Invoice or Debit Memo info; Payment Application without Invoice or Debit Memo info. For the first type A, it tells what payment is applied to an invoice or debit memo and the payment amount. For the second type, it indicates the amount that gets changed on the Unapplied Amount of Payment. The Payment Application cannot be created directly, it is generated by a payment operation, like `creation`, `apply` or `unapply`. 4. What will the Payment Application look like when a payment is created? This will depend on the use case. Below are several examples to help describe how it will look: 1. Create a payment and fully apply to the invoice: a. generate invoice with $100 > INV-001, balance: $100 b. create a payment (PAY-001) with amount $100 and apply to the invoice INV-001 with $100 at the same time c. ONE payment application will be generated: PA-001, apply amount: $100, Source Payment: PAY-001, Target Invoice: INV-001 d. as a result, unapplied amount on payment is $0. 2. Create a payment and partially apply to the invoice: a. generate invoice with $100 > INV-001, balance: $100 b. create a payment (PAY-001) with amount $100 and apply to the invoice INV-001 with $80 at the same time c. TWO payment applications would be generated: PA-001, apply amount: $80, Source Payment: PAY-001, Target Invoice: INV-001 PA-002, apply amount: $20, Source Payment: PAY-001, Target Invoice: n/a d. as a result, unapplied amount on payment is $20 which is tracked by PA-002. 3. Create a payment and don't apply to any invoice: a. create a payment (PAY-001) with amount $100 and do not apply to any invoice. b. ONE payment application would be generated: PA-001, apply amount: $100$, Source Payment: PAY-001, Target Invoice: n/a d. as a result, unapplied amount on payment is $100 which is tracked by PA-001. (continued on next reply)

Rolando · ‎10-24-2018

We have some questions about how the 'Payment Application' Datasource works when the Invoice Settlement feature is enabled. Specifically, when using this datasource to run reports and exports we have noticed that there are additional row/lines for a single Payment that was refunded- with this logic we should only see 2 rows/lines but we are noticing a 3rd row/line. We need help understanding the logic behind how the 'Payment Application' Datasource works.

Rolando · ‎10-19-2018

Zuora Insights and Dashboard features will undergo maintenance on Saturday 10/27/2018 from 06:00PM - 08:00PM PT in the US Production environment only. During the maintenance downtime, Insights Dashboard won’t be available and Zuora Insights might appear to be running but will return errors when trying to save changes or when exporting data. US APISandbox, EU Production, and EU APISandbox environments are not affected by this maintenance.

Rolando · ‎10-17-2018

To see who last updated the report, go to the report and EDIT. Next to the report name you will see a small dropdown arrow... click on the arrow to reveal the details which includes the user who last updated the report.

Rolando · ‎10-17-2018

For auditing purposes we need to verify who last updated a report in the Reporting feature. We see who the report Creator is and the 'Last Updated' dateTime but no details as to who updated it on that date.

Rolando · ‎10-11-2018

Zuora has the ability to report on ALL entities at the parent level utilizing the entity selector. Therefore, you can rebuild the 4 reports at the parent entity level and select all entities to see all results from all entities in one report. You can read more about multi-entity selector reporting here: https://knowledgecenter.zuora.com/Insights/A_Quick_Reference/AC_Insights_Analysis#Multi-entity_Reporting

Rolando · ‎10-11-2018

We have 5 entities that each have 4 Insights Analysis reports that are used frequently. When our business team reconciles these reports, they have to manually combine the reports of same type across entities and it requires lot of manual efforts. Please advise how can we achieve this consolidation within Zuora.

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