Community - About rjohnson

rjohnson · ‎05-10-2019

Any chance we can get some more tutorials on developer tools and promo code features? The documentaton that came with the purchase isn't overly encouraging to a first time user

rjohnson · ‎04-23-2019

What a fantastic opportunity to be a part of such a great event. I would love to be a part of the VIP Experience because the Community is my go to. When I am having struggling with something I start here. I have found other people that have had the same problems I see and the ability to tap into their experience makes my job so much easier. When I see another user struggling with something that I have experienced, I too jump at the opportunity to lend in and help. When I came into this community I didn't know how much about Zuora but the community has helped me immensly and now I am able to dig in and help others.

rjohnson · ‎02-07-2019

We literally just experienced this problem today...the controller reopened the accounting period and corrected the issue. They tried other ways and couldn't get around the error messages

rjohnson · ‎02-06-2019

Hi @jasong, is thie item applicable to all of your customers or only to certain ones?

rjohnson · ‎02-06-2019

Hi @mgubuan, did you attempt to do it and gotten the you cannot make changes to a closed accounting period message?

rjohnson · ‎02-06-2019

Hi @Tania, you can auto post the bill run or not. I have not come across any options to schedule the posting of a bill run. I am assuming that you are asking because you want to have a set period of time for someone to review the bill run before it is posted, am I correct in my thinking?

rjohnson · ‎12-18-2018

@marcielaux I do not know of anyway around this, but it is a great piece of feedback on the enterprise edition for the Zuora developers. I would love to post it in the ideas section of the community as that is reveiwed frequently and other enterprise users may be experiencing the same issue. Would you like me to post it there or would you like to do so incase they have any additional questions?

rjohnson · ‎12-05-2018

Hey @Lana, I jsut took care of the following, I will do more tomorrow Admin & Settings Adding/Changing Roles to Users in Multiple Entities Analytics Enhancement in new reporting area Reporting on old values and new values on subscription amendments On the representation of minus numerical items extracted by report function Billing & Payments Preauthorization Variable Amounts with Authorize.net ZOQL: Query for Payment Error Message in Payment Collection

rjohnson · ‎12-05-2018

Hi @combsCombs, are you trying to query for payments with the error message Bad Gateway?

rjohnson · ‎12-05-2018

Hi @Hajime, are you exporting the report to Excel? You may be able solve the problem with the find and replace feature?

rjohnson · ‎12-05-2018

Hi @db6763, I am sure this is not necesarrily the answer you are looking for but is it possible to use a unique amendment name going forward in these scenarious and report on it through the Amendments/Orders export?

rjohnson · ‎12-05-2018

Hi @ryanforsman, we have been trying to calculate a "seat count" and I have been playing around with the reporting. I found that quanities just add up and I have to use the invoice amount to determine if it should be a negative quantity. Are you experiencing something similar?

rjohnson · ‎12-05-2018

Hi @marcielaux, i am assuming that you are on Enterprise Edition because that would be a whole lot of logins if you have multiple tenants. Am I correct in my thinking?

rjohnson · ‎08-28-2018

Hello @jhileman, Two sections on one invoice....something like current charges and last months overage charges..two invoices would confuse people I think.

rjohnson · ‎08-06-2018

Hey @ehavens, all of our customers are current in a perfect world. We bill monthly so if their payment is declined we then make six additional attempts. On the third attempt (roughly 15 days later) we suspend the account so that the user is prompted to enter updated payment information upon log in. And on the sixth attempt we write them off and cancel the account. Essentially the customer is always paid up to their next bill day unless they have declined charges which shows on the account balance. Good luck with your project, I can't wait to see what others are doing!!! Randi

rjohnson · ‎08-06-2018

Hello @Nigel, you need to first make sure that you have your bad debt accounting code configured in Zuora. When I attempt to write off an invoice I do the following: Open the invoice Create invoice adjustment Change the reason code to Write Off Change the Accounting Code to Bad Debt Enter the amount you are writing off Create invoice adjustment Please let me know if you have any other questions. Randi

rjohnson · ‎08-06-2018

Hello @yokogawa1, just to make sure I am understanding what you are asking you want to be able to input a referennce number than have the payment associated with it that way? Thank you, Randi

rjohnson · ‎08-06-2018

Hi @jhileman, as a consumer I would be more apt to have less questions on this if it was broken into two sections. Current Bill and Usage/Overage for Period xyz. The Service Period is clearly defined on your mock up but sometimes it is easier for customers when you break it up...just a though...great work though!!! Randi

rjohnson · ‎08-06-2018

Hello @Yoshihisa, has this been resolved?

rjohnson · ‎08-06-2018

Hi @Hajime, I just checked to see if I can do this as a system administrator. I was unable to do so. You may want to contact your Account Executive to get the process started in changing the tenant name. Your AE should be able to advise you in the next steps. In our business when a customer wants to change their name it is a process because it has to be updated in many systems. I would imagine it would be the same with Zuora. Randi

rjohnson · ‎07-11-2018

Hey Lana, as a user I would be interested in seeing a little better timeframe...I want to be able to see what is coming for this year, next year then maybe a beyond category. That is really the most important thing to me. Seeing where things are in the development process is beneficial but not as important to me as a ballpark timeframe of when I can expect it.

rjohnson · ‎07-06-2018

Has there been any movement on this?

rjohnson · ‎07-03-2018

Do we have an update on this?

rjohnson · ‎07-02-2018

Hi @Lana, I replied to what I could this morning...I have been so busy with our internal system migration. I am scheduling some time each week for community posts going forward. Have a great day!! Randi

rjohnson · ‎07-02-2018

Hello @sralph, I will be doing a large migration soon and have the same scenario. I will be setting up time to go over it with Zuora support to prep and will ask. I am assuming since this post was from April that you may have resolved the issue? Were you able to or are you still looking? Randi

rjohnson · ‎07-02-2018

Hello @gbordawekar, it looks like you can enable client side validation for Payment Pages 2.0 Client-Side Validation : Select Enable client-side validation to check the required fields for values. If the client-side validation is enabled, you can specify a custom error message for missing required fields in the Error Message field. Use the variable, #fieldName, in the error message to include the missing field name. For example, "Please enter a valid #fieldName to continue." If you are unable to select or view this feature you may need to put in a suppor ticket to enable it. https://knowledgecenter.zuora.com/CB_Billing/LA_Hosted_Payment_Pages/B_Payment_Pages_2.0 Randi

rjohnson · ‎07-02-2018

Hi @nivedita, from what I can tell create usage was a SOAP feature and REST uses create usage and get usage. Create Usage appears to be associated with a file upload via the API which explains the date timestamp. Get Usage retrives it I would guess based on what I read about them that create usage was replaced with two features when REST was created. https://knowledgecenter.zuora.com/DC_Developers/G_SOAP_API/E1_SOAP_API_Object_Reference/Usage/Create_Usage https://knowledgecenter.zuora.com/DC_Developers/C_REST_API/B_REST_API_reference/Usage/1_POST_usage https://knowledgecenter.zuora.com/DC_Developers/C_REST_API/B_REST_API_reference/Usage/2_GET_usage Randi

rjohnson · ‎07-02-2018

Hello @cch, is this your first time using the lockbox functionality? https://community.zuora.com/t5/Lockbox/Documentation-Configurable-Lockbox/gpm-p/19733 Randi

rjohnson · ‎07-02-2018

Hi @Mayank, I was able to find to articles on nesting and this one shows an example of the tax fields on invoices https://knowledgecenter.zuora.com/CB_Billing/IA_Invoices/Creating_a_Custom_Invoice_Template/Grouping_and_Subtotal_Functions_in_Nested_Tables/Examples%3A_Using_Nested_Tables_in_Invoices https://knowledgecenter.zuora.com/CB_Billing/J_Billing_Operations/L_Taxes/E_Display_Tax_Information_in_Invoices I am going to try and play with this in my sandbox and try to configure it. We are going to be taking the tax plunge too and I will be coming across the same problem you have. Randi

rjohnson · ‎07-02-2018

Have you tried running a report to ensure that product isn't on a subscription in a prior accounting period?

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