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12-04-2017
12:00 PM
Thank you for your reply. I'm still not geting the answer I need. When a Subscription Product Charge record gets deleted from Zuora, and the related record in SFDC is deleted, it seems the deleted Subscription Product Charge record does wind up going into the Recycle Bin, as I am able to query the Recycle Bin from the Execute Anonymous Query window in SFDC Developer Console and find the deleted records. Does this make sense? Now, as I understand SkyVia replication it queries ALL ROWS and looks for those with a LastModifiedDate between a certain date range and uses the resulting records as the the list of records which needs to be sync'd via replication. But somehow, the deleted records are not being replicated. That is, record marked as deleted in SFDC remain in the replicated tables. It's like SkyVia is not detecting the deleted records, but yet I can clearly see them in the recycle bin. Furthermore the problem appear intermitttent. There are days where SkyVia reports no records for delete replication yet there are deleted records corresponding to the time period in question in the Recycle Bin for the object in question. However, there are days where SkyVia reports n records for delete replication and n corresponds to the number of deleted records for the time period in question in the Recycle Bin for the object in question. So, it's like some days SkyVia is able to find the records to be deleted and some days it is not. I know this likely is not Zuora's problem, but any insights you might be able to share would be most appreciated. Thank you for your attention and consideration. Respectfully. Darryll Petrancuri
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12-01-2017
07:24 AM
As I understand it, a record is never physically deleted from Zuora. So, if a record is logically (aka soft) deleted from Zuora it is somehow causing a physical (aka hard) delete of the record to take place in Salesforce. In an example, there is an activity taking place in Zuora that is resulting in a Zuora__SubscriptionProductCharge__c record being deleted from Salesforce. How is the record being deleted from Salesforce? Is Zuora 360 causing the record to be deleted? How does it delete the record without IsDeleted being set? Are there circumstances where Zuora 360 will delete the record from Salesforce without putting it into the Recycle Bin? I know that SkyVia is expecting any deleted records to have IsDeleted set to TRUE which I understand to mean the record will be placed in the Recycle Bin. Is there a mechanism that Zuora 360 is using (such as the Salesforce Bulk API) to delete the records from Salesforce without setting IsDeleted to TRUE / placing the record in the Recycle Bin? I'm trying to understand how the record in Salesforce is deleted and SkyVia Replication sees no delete to process. Please advise. Thank you. Respectfully, Darryll Petrancuri
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11-30-2017
10:41 AM
As I understand it, a record is never physically deleted from Zuora. So, if a record is logically (aka soft) deleted from Zuora it is somehow causing a physical (aka hard) delete of the record to take place in Salesforce. In an example, there is an activity taking place in Zuora that is resulting in a Zuora__SubscriptionProductCharge__c record being deleted from Salesforce. How is the record being deleted from Salesforce? Is Zuora 360 causing the record to be deleted? How does it delete the record without IsDeleted being set? Are there circumstances where Zuora 360 will delete the record from Salesforce without putting it into the Recycle Bin? I know that SkyVia is expecting any deleted records to have IsDeleted set to TRUE which I understand to mean the record will be placed in the Recycle Bin. Is there a mechanism that Zuora 360 is using (such as the Salesforce Bulk API) to delete the records from Salesforce without setting IsDeleted to TRUE / placing the record in the Recycle Bin? I'm trying to understand how the record in Salesforce is deleted and SkyVia Replication sees no delete to process. Please advise. Thank you. Respectfully, Darryll Petrancuri
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11-30-2017
09:26 AM
Hello: I don't know if this is the correct place to post this message / question, so please bear with me if it is not. If any object being synched in Salesforce from Zuora has been deleted from Zuora, what does the synchronization mechanism in Zuora 360 do to cause the record to be deleted from Salesforce? I'm asking because we are using SkyVia Replication from Salesforce and we are encountering scenarios where the Zuora sourced records that are part of the Product Catalog are being deleted from Salesforce, but that delete is not being recognized by SkyVia replication which relies on the IsDeleted flag of a records to be set to true when it is being deleted. Can you please help. Thank you for your consideration and expertise. Respectfully. Darryll Petrancuri dpetrancuri@quenchonline.com
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