Hello, Environment : Production We had an issue with the scheduled payment run PR-00000170 that was executed on 25 April 2017. This payment run had as a “Selection Criteria = Customers in: Batch28 (Prélèvement le 28 du mois)”. One of our clients billing accounts A00000443 verified the selection criteria but there was no payment created for it : The billing account had a Billing Batch=Batch28 The invoice INV00001641 was unpaid and due and posted since 18 April 2017 We don’t understand why the payment run didn’t create a payment for this invoice (the payment run did create some payments for other accounts that verified the selection criteria). Is it possible for you to explain that or find the trace in the system logs? how can I communicate the tenant to you so that you can check? Thanks,
... View more
