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since ‎05-23-2017
‎08-21-2019
hachemabidi
Partner

Re: Credit memos

by Partner in Billing & Payment Ideas
‎03-06-2018 05:19 AM
‎03-06-2018 05:19 AM
 Hello,   The function of credit and debit memo are displayed as in Limited Availability on the Zuora knowledge center. Can you tell us if those functions have been stabilized and work fine including their synchronization to Salesforce?   thanks, ... View more

Discount charge not applied to negative usage charge

by Partner in Billing & Payments
‎07-06-2017 03:04 AM
‎07-06-2017 03:04 AM
Hello,   We are encountering a modelisation issue on Zuora. We modelised a discount charge that works as a percentage of all the usage charges of the rate plan. But what we are seeing is that this discount is applied to the positive usage charge BUT NOT applied to the negative usage charge (with the opposite sign as expected).   is this a normal behavior?   this is mandatory for our business since we use the negative charge to balance what have already been billed previously : and the amounts do not add up if the discount is applyed in a way and not in the other.   This is quite urgent and needed for a Production GoLive next week.   thanks, ... View more

non created payment

by Partner in Billing & Payments
‎05-23-2017 05:20 AM
‎05-23-2017 05:20 AM
Hello,     Environment : Production     We had an issue with the scheduled payment run PR-00000170 that was executed on 25 April 2017. This payment run had as a “Selection Criteria = Customers in: Batch28 (Prélèvement le 28 du mois)”. One of our clients billing accounts A00000443 verified the selection criteria but there was no payment created for it : The billing account had a Billing Batch=Batch28 The invoice INV00001641 was unpaid and due and posted since 18 April 2017   We don’t understand why the payment run didn’t create a payment for this invoice (the payment run did create some payments for other accounts that verified the selection criteria).   Is it possible for you to explain that or find the trace in the system logs? how can I communicate the tenant to you so that you can check?   Thanks,   ... View more
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