About Janis

Janis · ‎07-19-2017

hi @pfranzoni Just wanted to circle back and see if you still needed assistance. Feel free to holler if you need. Thanks!

Janis · ‎07-13-2017

@taikhuu Thanks for being patient. Are you available for a phone/video conference? Please DM with hours of availability.

Janis · ‎07-10-2017

Hi @rulio Have you visited our Developer Center? Click to read more on Update Rate Plans!

Janis · ‎07-06-2017

Hi @taikhuu Can you please provide us with your query and throwback error? Experts tell me it is unlikely that it is a version issue.

Janis · ‎07-05-2017

@LPRAIS The tenant-ID is essentially a number associated with your account. To view what your number is head to Sandbox/Production. After logging into Sandbox/Production --> Profile --> Manage Your Profile --> (Tenant ID is listed on the bottom of the page under Edit User Profile). Let me know if you have more questions. Thanks!

Janis · ‎07-05-2017

Hi @LPRAIS As of right now, external data loaders are not supported. Loading a flat file might be an option, but it is likely that you will encounter issues going that route. Please DM with your tenant-ID if you'd like to explore further. Thanks!

Janis · ‎07-05-2017

Hi @taikhuu Thanks for your patience! Our API utility is listed from 1.0 - current version, I have not found anything that specifies a specific correlation For more information, please visit here for AQuA and here for API information

Janis · ‎07-05-2017

Hi @LPRAIS Let me take a look into this and get back to you - thanks!

Janis · ‎06-29-2017

Hi @jbright As of right now, we are unable to support your request. We do have other options available that might fulfill your request, but you will encounter issues going that route. Please DM with your tenant-ID if you'd like to explore further. Thanks!

Janis · ‎06-29-2017

Hi @taikhuu Let me look into this and get back to you. Thanks!

Janis · ‎06-29-2017

Hi @pfranzoni Let me look into this and get back to you. Thanks!

Janis · ‎06-28-2017

Hi @ebiehl Zuora automatically runs a trial balance when you close an accounting period. After this, data cannot be changed. The data can only change if you reopen the accounting period and make adjustments. Please click here for more information on Trial Balances. The Total Invoice Aging Balance describes the sum of all outstanding invoices and debit memo amounts within the aging bucket. Your balance discrepency is likely due incoming payments coming in on your account, which will update the aging buckets. Please DM me and I can explain further. Thanks!

Janis · ‎06-20-2017

Hi @guillermo-cross SEPA payments are possible on REST API, but it is all dependent on the action used, (ie: create call). For further information please visit Zuora API reference

Janis · ‎06-19-2017

Hi @Sravanik You are receiving a query error because ZOQL does not support your request of complex queries such as *. Please take a look at the image below: For more information, please visit the ZOQL Knowledge Center

Janis · ‎06-16-2017

Hi @ehavens At Zuora, we love getting feedback on improving our product to enable our customers to thrive. Please feel free to post your suggestion in Ideas!

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