Community - About peterscheen

peterscheen · ‎06-19-2019

Found the answer in: https://community.zuora.com/t5/Subscriptions/How-to-Mass-Update-Account-Record-Information-in-Zuora/td-p/12835

peterscheen · ‎02-12-2019

Hi Does anybody know if it's possible to give a discount on a volume of several different charges when these charges reach a combined amount? For example, we have 3 different usage charges, if the customer reaches a total of 500 on these 3 combined we want to give the customer a discount of 10 percentage (and of course if the customer doesn't reach a total of 500 or more they should not get a discount). We have also other charges on this product but it's only when the customer reaches 500 of 3 specific charges they should get a discount, and only on these 3 charges, not the rest.

peterscheen · ‎02-12-2019

Hi Yes it solved the scenario for a discount on a specific time, thx

peterscheen · ‎01-31-2019

Hi Has somebody here experienced that the amount with tax on an invoice doesn't match the amount without tax + tax? When you click in on an invoice after a bill run a see it looks correct, but when I look at the PDF the invoice looks different. In picture 1 you can see that the summation are correct, but in picture 2 (when you generate a PDF) the summation from the same invoice are wrong. If I regenerate invoice PDF it will change and be correct but with a couple of thousands invoice in a month, it's hard to find the one with the wrong PDF. We would prefer to send correctly invoices to our customers of course

peterscheen · ‎01-31-2019

thx i will try that

peterscheen · ‎11-15-2018

Hi @abigail As far as I have seen in Zuora a change on the charges on a rate plan will not impact subscriptions that already has the existing rate plan. If you want the new charge to be added to the existing subscriptions you have to remove the product and then add it as a new product to get the new rate plan. U nless somebody else has found a better solution for this?

peterscheen · ‎11-15-2018

Hi I'm currently trying to mass update some accounts through connect. I'm trying to changes the batch for a couple of hundred accounts. I get the error message " The Contact in line 2 must have an associated Account". IF you are gonna change account information on an existing customer shouldn't it just be Account.IsNewAccountStart = False and then change the information on the account?

peterscheen · ‎07-01-2018

Great thx for the heøp @feisley

peterscheen · ‎06-25-2018

nobody has any idea?

peterscheen · ‎06-01-2018

Great, thx for the help 🙂

peterscheen · ‎06-01-2018

Hi Is there a maximum number of subscription a customer account can have?

peterscheen · ‎05-25-2018

Hi Is there a way to avoid all zero lines when invoicing usage? Ex if we have a usage product with monthly invoicing with several charges on, how do we avoid to get zero lines on the invoice/bill run on the charge the customers don't use? Periode Quantity Price Sum charge1 1.1.18-31.1.18 3 2 6 charge 2 1.1.18-31.1.18 0 3 0 charge 3 1.1.18-31.1.18 0 1 0 And if the customer doesn't have usage for a month (or more) how do we avoid to send the customer a 0 invoice. Because if we don't invoice the customer for ex 3 months, and then after this invoice them for 1 or more of the usage charges we are getting 0 lines back for the time we haven't invoice them. Ex we invocie the customer for period 01.05.18-31.05.18, if he hasn't invoice them for this earlier we are getting zero lines for 01.03.18-31.03.18 and 01.04.18-30.04.18 (if we added the usage product on the 01.03.18)

peterscheen · ‎05-14-2018

nobody has any idea?

peterscheen · ‎04-11-2018

Hi We bill our customers in advance for products and/or users on a subscription. We also invocie the customers quarterly If we are gonna make a campaign products for 10 % discount on addon sale for a spesific time only for customers that dont have this type of product. How should we set up the Time and frequency of charge on this products so the ndiscount stops when it should? For example We have invocied the recurring for the periode 01.05.18-31.07.18. Then later on the customer buys the new product with 10% dicsount for the periode 01.06.18-31.08.18. We have tried som diffrent setup but every outcome is that they are not getting the correct discount . The first invoice should be for the periode 01.06.18-31.07.18 with 10 % discount then on the next recurring it should be: 01.08.18-31.08.18. with 10% discount and 01.09.18-31.10.18. witout discount.

peterscheen · ‎11-23-2017

HI Is there any way or will there be an opportunity to be able to uppgrade or downgrade multiply different users/products on 1 singel amendment? As fare as i know, today there's only possible to add or downgrade 1 specific type of users or products pr amendment

peterscheen · ‎11-23-2017

Has this been made available yet or do you have a new eta?

peterscheen · ‎03-28-2017

We have a general problem with the dates in zuora. We have a lot of customer that sometimes order wrong amount, wrong type of users, more of the same user in the same month and such. So the problem are that we aren't aloud to add on more users and so with an earlier contract effective date than the last customer acceptance date (on the same product/user). This is incredibly important for us as we have many customers who like to order the same product / users multiple times during a month and we then get problem with the admission with regard to the dates.

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Re: Change account information through connect

Discounts on average of several charges of usage

Re: Percentage Discount for a specific time only

Wrong invoice amount on the invocie

Re: Percentage Discount for a specific time only

Re: Creating a new Product Rate Plan Charge when there is an associated Subscription

Change account information through connect

Re: Invoiceing usage without 0 lines

Re: Invoiceing usage without 0 lines

Re: Maximum number of subscription

Maximum number of subscription

Invoiceing usage without 0 lines

Re: Percentage Discount for a specific time only

Percentage Discount for a specific time only

The ability to remove different users with 1 amendment

Re: Upgrade / Downgrade Amendment

Contract effective date and customer acceptance date problem