NOTE FROM ZUORA SUPPORT: THIS REPORTED ISSUE HAS BEEN FIXED SINCE.
Hello,
we're experiencing a problem with lost notes for subscriptions rigth after using a SOAP update() call on the subscription. Here are the steps to reproduce this issue: 1. create a subscription with status draft (subscribe)
<?xml version="1.0" encoding="UTF-8"?>
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns1="http://object.api.zuora.com/" xmlns:ns2="http://api.zuora.com/">
<SOAP-ENV:Header>
<ns2:SessionHeader>
<ns2:session>X</ns2:session>
</ns2:SessionHeader>
</SOAP-ENV:Header>
<SOAP-ENV:Body>
<ns2:subscribe>
<ns2:subscribes>
<ns2:Account>
<ns1:Id>2c92c0f9591b6ea701591c8511f65f26</ns1:Id>
<ns1:AutoPay>false</ns1:AutoPay>
<ns1:Batch>Batch3</ns1:Batch>
<ns1:BcdSettingOption>ManualSet</ns1:BcdSettingOption>
<ns1:BillCycleDay>3</ns1:BillCycleDay>
<ns1:BillToId>2c92c0f8592a62cd015964af820a2bd8</ns1:BillToId>
<ns1:CommunicationProfileId>2c92c0f858199d850158208eb90a2aac</ns1:CommunicationProfileId>
<ns1:CreatedById>2c92c0f8578d66580157952dfa8e0bf6</ns1:CreatedById>
<ns1:CreatedDate>2016-12-20T14:56:40.000000+01:00</ns1:CreatedDate>
<ns1:Currency>EUR</ns1:Currency>
<ns1:InvoiceDeliveryPrefsEmail>false</ns1:InvoiceDeliveryPrefsEmail>
<ns1:InvoiceDeliveryPrefsPrint>false</ns1:InvoiceDeliveryPrefsPrint>
<ns1:InvoiceTemplateId>2c92c0f9578d5b3c0157907ad1e7067c</ns1:InvoiceTemplateId>
<ns1:Name>XYZ</ns1:Name>
<ns1:ParentId>2c92c0f9591b6eab01591c850f226302</ns1:ParentId>
<ns1:PaymentTerm>Due Upon Receipt</ns1:PaymentTerm>
<ns1:SoldToId>2c92c0f8592a62cd015964af820a2bd8</ns1:SoldToId>
<ns1:Status>Active</ns1:Status>
<ns1:TaxExemptStatus>No</ns1:TaxExemptStatus>
<ns1:thm_account_id__c>160192</ns1:thm_account_id__c>
<ns1:thm_account_type__c>Direct Connect</ns1:thm_account_type__c>
<ns1:thm_billing_cycle__c>monthly</ns1:thm_billing_cycle__c>
<ns1:UpdatedById>2c92c0f8578d66580157952dfa8e0bf6</ns1:UpdatedById>
<ns1:UpdatedDate>2017-01-03T17:59:45.000000+01:00</ns1:UpdatedDate>
</ns2:Account>
<ns2:SubscribeOptions>
<ns2:ProcessPayments>false</ns2:ProcessPayments>
</ns2:SubscribeOptions>
<ns2:SubscriptionData>
<ns2:Subscription>
<ns1:AccountId>2c92c0f9591b6ea701591c8511f65f26</ns1:AccountId>
<ns1:InvoiceOwnerId>2c92c0f9591b6ea701591c8511f65f26</ns1:InvoiceOwnerId>
<ns1:Notes>Eden</ns1:Notes>
<ns1:Status>Draft</ns1:Status>
<ns1:TermType>EVERGREEN</ns1:TermType>
<ns1:thm_item_id__c>5080</ns1:thm_item_id__c>
<ns1:thm_locale_code__c>GR</ns1:thm_locale_code__c>
<ns1:thm_partner_id__c>1272</ns1:thm_partner_id__c>
</ns2:Subscription>
<ns2:RatePlanData>
<ns2:RatePlan>
<ns1:ProductRatePlanId>2c92c0f9578d5b3b015799727c4c61e2</ns1:ProductRatePlanId>
</ns2:RatePlan>
<ns2:RatePlanChargeData>
<ns2:RatePlanCharge>
<ns1:ProductRatePlanChargeId>2c92c0f958aa45600158cf4bb5ed3fdb</ns1:ProductRatePlanChargeId>
<ns1:RatePlanId>2c92c0f9578d5b3b015799727c4c61e2</ns1:RatePlanId>
</ns2:RatePlanCharge>
<ns2:RatePlanChargeTier>
<ns1:EndingUnit>0</ns1:EndingUnit>
<ns1:Price>0.01</ns1:Price>
<ns1:PriceFormat>PerUnit</ns1:PriceFormat>
<ns1:StartingUnit>0</ns1:StartingUnit>
<ns1:Tier>1</ns1:Tier>
</ns2:RatePlanChargeTier>
</ns2:RatePlanChargeData>
</ns2:RatePlanData>
</ns2:SubscriptionData>
</ns2:subscribes>
</ns2:subscribe>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>
<?xml version=\'1.0\' encoding=\'utf-8\'?><soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">
<soapenv:Body>
<ns1:subscribeResponse xmlns:ns1="http://api.zuora.com/">
<ns1:result>
<ns1:AccountId>2c92c0f9591b6ea701591c8511f65f26</ns1:AccountId>
<ns1:AccountNumber>A00063059</ns1:AccountNumber>
<ns1:SubscriptionId>2c92c0f8592a62720159654e7bc8064f</ns1:SubscriptionId>
<ns1:SubscriptionNumber>A-S00013585</ns1:SubscriptionNumber>
<ns1:Success>true</ns1:Success>
<ns1:TotalMrr xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:nil="1"/>
<ns1:TotalTcv xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:nil="1"/>
</ns1:result>
</ns1:subscribeResponse>
</soapenv:Body>
</soapenv:Envelope>
2. after this action the notes are stored correctly
<?xml version="1.0" encoding="UTF-8"?>
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns1="http://api.zuora.com/">
<SOAP-ENV:Header>
<ns1:SessionHeader>
<ns1:session>X</ns1:session>
</ns1:SessionHeader>
</SOAP-ENV:Header>
<SOAP-ENV:Body>
<ns1:query>
<ns1:queryString>select Id, CreatedById, CreatedDate, UpdatedById, UpdatedDate, thm_item_id__c,
thm_locale_code__c, thm_partner_id__c, AccountId, AutoRenew, CancelledDate, ContractAcceptanceDate,
ContractEffectiveDate, CreatorAccountId, CreatorInvoiceOwnerId, CurrentTerm, CurrentTermPeriodType,
InitialTerm, InitialTermPeriodType, InvoiceOwnerId, IsInvoiceSeparate, Name, Notes, OriginalCreatedDate,
OriginalId, PreviousSubscriptionId, RenewalTerm, RenewalTermPeriodType, ServiceActivationDate, Status,
SubscriptionEndDate, SubscriptionStartDate, TermEndDate, TermStartDate, TermType, Version from Subscription
where Id = \'2c92c0f8592a62720159654e7bc8064f\'
</ns1:queryString>
</ns1:query>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>
<?xml version=\'1.0\' encoding=\'utf-8\'?><soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">
<soapenv:Body>
<ns1:queryResponse xmlns:ns1="http://api.zuora.com/">
<ns1:result>
<ns1:done>true</ns1:done>
<ns1:queryLocator xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:nil="1"/>
<ns1:records xmlns:ns2="http://object.api.zuora.com/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="ns2:Subscription">
<ns2:Id>2c92c0f8592a62720159654e7bc8064f</ns2:Id>
<ns2:AccountId>2c92c0f9591b6ea701591c8511f65f26</ns2:AccountId>
<ns2:AutoRenew>false</ns2:AutoRenew>
<ns2:CreatedById>2c92c0f8578d66580157952dfa8e0bf6</ns2:CreatedById>
<ns2:CreatedDate>2017-01-03T18:09:19.000+01:00</ns2:CreatedDate>
<ns2:CurrentTermPeriodType>Month</ns2:CurrentTermPeriodType>
<ns2:InitialTermPeriodType>Month</ns2:InitialTermPeriodType>
<ns2:InvoiceOwnerId>2c92c0f9591b6ea701591c8511f65f26</ns2:InvoiceOwnerId>
<ns2:IsInvoiceSeparate>false</ns2:IsInvoiceSeparate>
<ns2:Name>A-S00013585</ns2:Name>
<ns2:Notes>Eden</ns2:Notes>
<ns2:OriginalCreatedDate>2017-01-03T18:09:19.000+01:00</ns2:OriginalCreatedDate>
<ns2:OriginalId>2c92c0f8592a62720159654e7bc8064f</ns2:OriginalId>
<ns2:RenewalTermPeriodType>Month</ns2:RenewalTermPeriodType>
<ns2:Status>Draft</ns2:Status>
<ns2:TermType>EVERGREEN</ns2:TermType>
<ns2:thm_item_id__c>5080</ns2:thm_item_id__c>
<ns2:thm_locale_code__c>GR</ns2:thm_locale_code__c>
<ns2:thm_partner_id__c>1272</ns2:thm_partner_id__c>
<ns2:UpdatedById>2c92c0f8578d66580157952dfa8e0bf6</ns2:UpdatedById>
<ns2:UpdatedDate>2017-01-03T18:09:19.000+01:00</ns2:UpdatedDate>
<ns2:Version>1</ns2:Version>
</ns1:records>
<ns1:size>1</ns1:size>
</ns1:result>
</ns1:queryResponse>
</soapenv:Body>
</soapenv:Envelope>
3. activate the subscription
<?xml version="1.0" encoding="UTF-8"?>
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns1="http://object.api.zuora.com/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:ns2="http://api.zuora.com/">
<SOAP-ENV:Header>
<ns2:SessionHeader>
<ns2:session>X</ns2:session>
</ns2:SessionHeader>
</SOAP-ENV:Header>
<SOAP-ENV:Body>
<ns2:update>
<ns2:zObjects xsi:type="ns1:Subscription">
<ns1:Id>2c92c0f8592a62720159654e7bc8064f</ns1:Id>
<ns1:ContractAcceptanceDate>2017-01-03</ns1:ContractAcceptanceDate>
<ns1:ContractEffectiveDate>2017-01-03</ns1:ContractEffectiveDate>
<ns1:ServiceActivationDate>2017-01-03</ns1:ServiceActivationDate>
<ns1:thm_locale_code__c xsi:nil="true"/>
<ns1:thm_partner_id__c xsi:nil="true"/>
</ns2:zObjects>
</ns2:update>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>
<?xml version=\'1.0\' encoding=\'utf-8\'?><soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">
<soapenv:Body>
<ns1:updateResponse xmlns:ns1="http://api.zuora.com/">
<ns1:result>
<ns1:Id>2c92c0f8592a62720159654e7bc8064f</ns1:Id>
<ns1:Success>true</ns1:Success>
</ns1:result>
</ns1:updateResponse>
</soapenv:Body>
</soapenv:Envelope>
4. now the notes field is null!
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org soap/envelope/" xmlns:ns1="http://api.zuora.com/">
<SOAP-ENV:Header>
<ns1:SessionHeader>
<ns1:session>X</ns1:session>
</ns1:SessionHeader>
</SOAP-ENV:Header>
<SOAP-ENV:Body>
<ns1:query>
<ns1:queryString>select Id, CreatedById, CreatedDate, UpdatedById, UpdatedDate, thm_item_id__c,
thm_locale_code__c, thm_partner_id__c, AccountId, AutoRenew, CancelledDate, ContractAcceptanceDate,
ContractEffectiveDate, CreatorAccountId, CreatorInvoiceOwnerId, CurrentTerm, CurrentTermPeriodType,
InitialTerm, InitialTermPeriodType, InvoiceOwnerId, IsInvoiceSeparate, Name, Notes, OriginalCreatedDate,
OriginalId, PreviousSubscriptionId, RenewalTerm, RenewalTermPeriodType, ServiceActivationDate, Status,
SubscriptionEndDate, SubscriptionStartDate, TermEndDate, TermStartDate, TermType, Version from
Subscription where name = \'A-S00013585\'
</ns1:queryString>
</ns1:query>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>
''<?xml version=\'1.0\' encoding=\'utf-8\'?><soapenv:Envelope
xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">
<soapenv:Body>
<ns1:queryResponse xmlns:ns1="http://api.zuora.com/">
<ns1:result>
<ns1:done>true</ns1:done>
<ns1:queryLocator xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:nil="1"/>
<ns1:records xmlns:ns2="http://object.api.zuora.com/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xsi:type="ns2:Subscription">
<ns2:Id>2c92c0f8592a62720159654e7bc8064f</ns2:Id>
<ns2:AccountId>2c92c0f9591b6ea701591c8511f65f26</ns2:AccountId>
<ns2:AutoRenew>false</ns2:AutoRenew>
<ns2:ContractAcceptanceDate>2017-01-03</ns2:ContractAcceptanceDate>
<ns2:ContractEffectiveDate>2017-01-03</ns2:ContractEffectiveDate>
<ns2:CreatedById>2c92c0f8578d66580157952dfa8e0bf6</ns2:CreatedById>
<ns2:CreatedDate>2017-01-03T18:09:19.000+01:00</ns2:CreatedDate>
<ns2:CreatorAccountId>2c92c0f9591b6ea701591c8511f65f26</ns2:CreatorAccountId>
<ns2:CreatorInvoiceOwnerId>2c92c0f9591b6ea701591c8511f65f26</ns2:CreatorInvoiceOwnerId>
<ns2:CurrentTermPeriodType>Month</ns2:CurrentTermPeriodType>
<ns2:InitialTermPeriodType>Month</ns2:InitialTermPeriodType>
<ns2:InvoiceOwnerId>2c92c0f9591b6ea701591c8511f65f26</ns2:InvoiceOwnerId>
<ns2:IsInvoiceSeparate>false</ns2:IsInvoiceSeparate>
<ns2:Name>A-S00013585</ns2:Name>
<ns2:OriginalCreatedDate>2017-01-03T18:09:19.000+01:00</ns2:OriginalCreatedDate>
<ns2:OriginalId>2c92c0f8592a62720159654e7bc8064f</ns2:OriginalId>
<ns2:RenewalTermPeriodType>Month</ns2:RenewalTermPeriodType>
<ns2:ServiceActivationDate>2017-01-03</ns2:ServiceActivationDate>
<ns2:Status>Expired</ns2:Status>
<ns2:SubscriptionStartDate>2017-01-03</ns2:SubscriptionStartDate>
<ns2:TermStartDate>2017-01-03</ns2:TermStartDate>
<ns2:TermType>EVERGREEN</ns2:TermType>
<ns2:thm_item_id__c>5080</ns2:thm_item_id__c>
<ns2:thm_locale_code__c>GR</ns2:thm_locale_code__c>
<ns2:thm_partner_id__c>1272</ns2:thm_partner_id__c>
<ns2:UpdatedById>2c92c0f8578d66580157952dfa8e0bf6</ns2:UpdatedById>
<ns2:UpdatedDate>2017-01-03T18:10:17.000+01:00</ns2:UpdatedDate>
<ns2:Version>1</ns2:Version>
</ns1:records>
<ns1:records xmlns:ns2="http://object.api.zuora.com/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xsi:type="ns2:Subscription">
<ns2:Id>2c92c0f9592a69410159654f5e567a87</ns2:Id>
<ns2:AccountId>2c92c0f9591b6ea701591c8511f65f26</ns2:AccountId>
<ns2:AutoRenew>false</ns2:AutoRenew>
<ns2:ContractAcceptanceDate>2017-01-03</ns2:ContractAcceptanceDate>
<ns2:ContractEffectiveDate>2017-01-03</ns2:ContractEffectiveDate>
<ns2:CreatedById>2c92c0f8578d66580157952dfa8e0bf6</ns2:CreatedById>
<ns2:CreatedDate>2017-01-03T18:10:17.000+01:00</ns2:CreatedDate>
<ns2:CreatorAccountId>2c92c0f9591b6ea701591c8511f65f26</ns2:CreatorAccountId>
<ns2:CreatorInvoiceOwnerId>2c92c0f9591b6ea701591c8511f65f26</ns2:CreatorInvoiceOwnerId>
<ns2:CurrentTermPeriodType>Month</ns2:CurrentTermPeriodType>
<ns2:InitialTermPeriodType>Month</ns2:InitialTermPeriodType>
<ns2:InvoiceOwnerId>2c92c0f9591b6ea701591c8511f65f26</ns2:InvoiceOwnerId>
<ns2:IsInvoiceSeparate>false</ns2:IsInvoiceSeparate>
<ns2:Name>A-S00013585</ns2:Name>
<ns2:OriginalCreatedDate>2017-01-03T18:09:19.000+01:00</ns2:OriginalCreatedDate>
<ns2:OriginalId>2c92c0f8592a62720159654e7bc8064f</ns2:OriginalId>
<ns2:PreviousSubscriptionId>2c92c0f8592a62720159654e7bc8064f</ns2:PreviousSubscriptionId>
<ns2:RenewalTermPeriodType>Month</ns2:RenewalTermPeriodType>
<ns2:ServiceActivationDate>2017-01-03</ns2:ServiceActivationDate>
<ns2:Status>Active</ns2:Status>
<ns2:SubscriptionStartDate>2017-01-03</ns2:SubscriptionStartDate>
<ns2:TermStartDate>2017-01-03</ns2:TermStartDate>
<ns2:TermType>EVERGREEN</ns2:TermType>
<ns2:thm_item_id__c>5080</ns2:thm_item_id__c>
<ns2:thm_locale_code__c>GR</ns2:thm_locale_code__c>
<ns2:thm_partner_id__c>1272</ns2:thm_partner_id__c>
<ns2:UpdatedById>2c92c0f8578d66580157952dfa8e0bf6</ns2:UpdatedById>
<ns2:UpdatedDate>2017-01-03T18:10:17.000+01:00</ns2:UpdatedDate>
<ns2:Version>2</ns2:Version>
</ns1:records>
<ns1:size>2</ns1:size>
</ns1:result>
</ns1:queryResponse>
</soapenv:Body>
</soapenv:Envelope>
Sending exactly the same notes again in the updated call didn't work either. But whenever we send a different value as currently stored in the notes field the notes are visible in the frontend and the soap response! Would you be kind enough to check this behaviour? Thanks in advance!
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