Hi @scottb and @TylerS - checking back here as this deploy is soon. Can you please let us know who on Zuora will be confirming a succesful deploy on Saturday? Understood Boomi will be performing the deploy itself, but we need Zuora to confirm Z-Suite is back up & running for all customers afterwards. Thanks again, Mandy
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Hi @scottb and @TylerS - could you please clarify further as to who on Zuora side will be monitoring and in charge of any escalation? While we can spotcheck on our end after completion of migration (and are planning to do so), Z-Suite is owned and maintained by Zuora (whether via Boomi or not); customers cannot resolve any outages or underlying issues. Totally understand that Boomi would be responsible to rollback, but if needed, this should be a conversation between Zuora and Boomi directly. Let me know if I'm misunderstanding! Thanks, Mandy
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Hi Tyler and Zuora team -- Echoing Wei...please confirm Zuora will have a Z-Suite expert monitoring this deploy and its successful completion. If there are any issues, since Zuora is the Boomi 'customer' in this case, Zuora will need to escalate for resolution and/or rollback. We're getting a lot of attention on this one since it is quarter close and, if there are any issues, it will delay close activities. Thanks in advance, Mandy
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Hi there - It looks like this has been under consideration for awhile, is there any update from Zuora product side? Thanks in advance! Mandy
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For downstream systems, we need to pull the list/base price information from data exports, while starting at the Invoice Item and IIA level. While you can join to the product rate plan charge table, you cannot pull any pricing information. We would need base price info, in addition to any volume or tiered price information. This is currently a gap for performing downstream calculations in revenue recognition tools.
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