Over the last 3 months, Zuora University has released 9 new courses, bringing the count to 30 self-paced courses and over 40 hours of training. These new courses include:
Zuora for Salesforce: Components and Plugins
Zuora for Salesforce: Components and Plugins Configuration Settings
Zuora Reporting: An Introduction
Zuora Reporting: Creating and Managing Reports
Zuora Reporting: Booking Metrics
Zuora Reporting Billing Metrics
Zuora Reporting: Cash Metrics
Zuora Reporting: Revenue Metrics
The Zuora University team has carefully outlined a roadmap to determine upcoming training resources, as well as set expectations and priorities as to when future releases will be made. To ensure the team is providing the most relevant training, they have implemented a feedback loop with Zuora customers and on-staff Zuora experts. Share your suggestions for Zuora Training Resources here!
What's Coming in the Future?
Zuora University will develop training and tests to allow different roles to be certified in Zuora. First to roll out, training and tests to become a certified Zuora Administrator will be released by the end of Zuora's fiscal year.In addition, our virtual instructor-led training offerings are also expanding this fall, to add to the variety of Zuora training resources. Stay tuned for more details soon!
A summary of all the training resources offered through Zuora University can be found here. These announcements are very exciting for all of Zuora and uphold our commitment to provide our customers with the best instruction and training resources possible!
Interested in Subscribing to Zuora University?
Email firstname.lastname@example.org or contact your Customer Success Manager to start building your expertise in Zuora!
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As Summer internships are ending and our interns are heading back to school, here’s a Community spotlight from our very own Community Intern, Sasha Schaps.
“What is a Zuora?”
After surveying with other interns, this has by far been the number one question asked by our friends and family when we try to describe our internship experience. Like several other interns, I had found out about Zuora through a career fair at my school, UC Santa Barbara. Understanding the change in the technology landscape as people are moving to purchase services rather than materials goods isn’t something they teach us in school. Intrigued, I decided to look on their website and apply for an internship.
The subscription economy is something I experience in my day to day life - from my favorite services such as Hulu and Ipsy to the New York Times. I knew that starting my career at Zuora would help expose me understanding the subscription economy better as well as grow my professional skills.
Life as a Zuora Community Intern
After being with Zuora for a little over 6 weeks, I am incredibly grateful to have worked with a great team and for an amazing company. As the Community Intern, I worked with the Global Support and Community team. The Zuora Community platform is relatively new to Zuora, and for my internship, I worked closely with the Community Manager to help generate content for the Community and promote it on through our social media channels (LinkedIn and Twitter).
As the Community grows (thanks to great users like you!) we hope to continue adding interesting and helpful content. I also worked on several other projects, allowing me to work with groups across the support organization. While having a lot of projects has really helped me revamp my resume, I am most grateful to have had the opportunity to work with the great people at Zuora. Global Support and Services is like a family, from our daily walks around the block to sharing señorita bread, I have learned so much from each member of the team.
Zuora Internship Perks
Being a Zuora intern also has some great perks! The ZEO Success team has also done their best to provide us with every resource to succeed at Zuora and beyond. We heard from Zuora executive staff - and even Tien (CEO) himself - about how to make the most out of this experience and what we can do to continue success in the future.
But it isn’t all work! In fact, just a couple weeks ago, Zuora took us out to a Giants game, and even though they lost, it really brought the interns even closer. Every Thursday, the Interns coordinate outings together - Bocce Ball, Off the Grid, and Happy Hours, are just some of the events we have planned together. Plus, the office is always packed with snacks, and food can be found in every corner.
Onto the Next Stage
Thank you Zuora for the amazing experiences and memories! I am incredibly grateful to have worked with an amazing team and I am exciting to see what the future has in store for my awesome intern cohort. As for me, I am continuing my education and starting my Master's Degree in International Business this fall. Other interns will be remaining and going on to full-time positions! The Zuora Internship program is a great place to start your career or enrich your education with professional experience.
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Our latest User Group will be hosted by Zendesk in London. Exclusive to our customers, the User Group will give attendees the opportunity to network with other users and hear firsthand about the latest developments at Zuora. We also encourage you to share your feedback with our Global Services, Technical Support, and Product teams who will also be attending.
For more details and to register click here.
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Check out the photo's from Subscribed Sydney! Follow the links for the direct tweets or follow the hastag #subscribed16 in twitter to see other event updates.
Lane Russell (@laneruss): Great day in Sydney for @Zuora #subscribed (tweet)
Jessica Humphries (@jm_humphries): Sun coming up on what's set to be a spectacular day @#Subscribed16 get on down here (tweet)
Worldpay (@worldpay): Hello Sydney! What an amazing spot for #subscribed16 and to welcome Aus to Worldpay Family #DallasDownUnder (Tweet)
Geo Evangelista (@EvangelistaGeo): Ready to start #subscribed16 in Sydney, couldn't have asked for a better view. Nice to see the Sun got an invite. (Tweet)
Kim Benito (@benito_kim): #subscribed16 event has started. (Tweet)
David Gee (@davidgee): Full Hourse @#subscribed16 #zuora #sydney (Tweet)
Scott Westbrook (@scottw_193): Sydney really turned on the weather for Subscribed Sydney #subscribed16 (Tweet)
Kim Benito (@benito_kim): #subscribed16 Zuora booth for demo 1pm &2:20pm (Tweet)
Zuora (@Zuora): How do you Zuora? @ tomkrackeler and An Ly walking Subscribed Sydney through our end-to-end solution # subscribed16
Richard Terry Lloyd (@terrylloyd1): "Leader" "Filler" "Killer" what @Mcdonalds teaches us about packaging #subscribed16 (Tweet)
Lane Russell (@laneruss): Danny Gravell from @Sensis giving key insights on transformation #subscribed16 (Tweet)
Richard Terry Lloyd (terrylloyd1): Bundling and Packaging your biggest differentiatiors - thank you for the education Simon-Kucher #subscribed16 (Tweet)
Kim Benito (@benito_kim): Energy Austrialia's Embedded Networks startup company explain "Why Zuora" @#subscribed16 (Tweet)
Richard Terry Lloyyd (@terrylloyd1): #dataisgold #subscribed2016 @Zuora + @EnergyAustralia changing the way customer consume energy (Tweet)
Worldpay (@Worldpay): Thanks to @Zuora for inviting us to #Subscribed16 in Syndey to talk about how the world pays, #DallasDownUnder (Tweet)
Richard Terry-Lloyd (@terrylloyd1): @Worldpay @Ayden @Oracle thank you for sponsoring #subscribed16 Sydney (Tweet)
Zuora (@zuora): And that;s a wrap. But the #SubscriptionEconomy conversation continues: http://community.zuora.com #subscribed16 (Tweet)
Continue the conversation! Share your photos in the comments below.
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The premier issue of Subscribed Magazine was awarded Best New Print Publication in the Design category of the 2016 Content Marketing Awards. The Content Marketing Awards are the largest content marketing programs in the world. with over 1,300 submissions, the panel of expert judges chose from leading content marketing publications from all over the world. The magazine was also a finalist in the Editorial Category for Best New Print Publication.
Spearheaded by Shaun Middlebusher, Creative Director of Subscribed Magazine, and his team, Subscribed Magazine's unique look stood out to the judges. Launched last Fall, Subscribed Magazine is the only periodical dedicated to the Subscription Economy and covers a broad array of stories around the systemic commercial shift, as people begin to purchase services rather than products. To read more about the award and look through the award winning publication please follow this link.
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Mark your calendars! Subscribed Sydney 2016 is less than a month away. If you have yet to join the event, you can register by following the link here. Please note this schedule is subject to change and the event page will have the most updated version.
8:30-9:00 Registration & Breakfast
9:00-10:15 Opening Keynote | David Gee, CMO, Zuora & Danny Gravell, CIO Sensis
10:15-11:00 Industry Guest Speaker | Coming Soon
11:20-11:45 How the World Pays
WorldPay, a global payment processing company, shares the fascinating data behind today's global digital payment trends.
11:45-12:15 Disrupting the Traditional Business Model
Brands we know and love are creating new business models anchored on recurring revenue. Join this discussion where we'll apply lessons from the start up world to local and traditional transaction based business models. Kim Benito, Director Global Services APAC Zuora
12:15-12:45 Monetising Subscription Services | Lane Russell, Senior CSM, APAC & Hannah Zambrano, Senior Partner Mindvalley
How can you monetise subscriber relationships? Learn how to align market demands, organizational goals and customer experience requirements to drive your pricing and packaging strategy
13:45-14:25 Growin, Scaling, and Expanding your Business with Zuora | John Kearney, MD APAC Zuora, John Biviano, MD Nearmap & Matt Petters, COO, iseekplant
Join APAC MD John Kearney, as he hosts a fireside chat with local customers to talk about everything from international growth, pricing flexibility & new market segments for ANZ businesses operating in a Subscription Economy.
14:25-14:55 Metrics that Matter: An Operational Framework for Running your Subscription Business | Iain Hassall, VP Finance Zuora & John Burke, CFO Siteminder
Unlike traditional financial metrics, subscription metrics are forward-looking metrics that get insights into your customer's successes as well as the health of your business. From ARR to churn, learn from best-in-class companies how your metrics can drive growth.
15:15-16:00 Product Keynote | Tom Krackler, SVP Product Zuora
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We know navigating through online forums can be tricky. So we've compiled a couple of quick tips to help you make the most out of our Community. Zuora may have everything you need to power your subscription business, from Z to A, but somewhere in there is "U", and we want to provide you will all the tools to succeed.
1. Customer Solutions Articles. The Community is the first line of defense in our arsenal of top-notch customer support. To build your expertise in Zuora, Users and Support Staff have published Customer Solutions Articles in the Community. These articles and other solutions are marked with a green check mark, noting that a solution has been tested and works for a specific issue. At the top of each discussion forum is a post containing all the related Customer Solutions Articles to help you find exactly what you're looking for:
Subscription Management Customer Solutions Articles
Billing and Payments Customer Solutions Articles
Finance Customer Solutions Articles
Analytics Customer Solutions Articles
Zuora for Salesforce Customer Solutions Articles
Admin and Settings Customer Solutions Articles
API Customer Solutions Articles
Integration and Extensions Customer Solutions Articles
If you can't find what you're looking for in these articles, simply post your question on one of the discussion forums. Our support staff will be notified and will do their best to give you an answer as soon as possible, in addition, users can also provide you their solutions as well.
2. User Groups. Get help from users just like you! With over 1300 (and counting!) Registed Community Users, there's bound to be a Zuora User Group for your area. These user groups are a great way to stay connected with our events in your area and network with other customers. Who knows? Your next business partner could be right at your fingertips!
3. Tell Us Your Ideas. The Community is where we want to hear from you! Got an idea for Zuora? Share it in one of our idea forums. You're at the top of our list, so let us know what we can do to make you our number one fan.
4. Share Your Expertise. Are you a Zuora expert? Add to the community and share your knowledge with other users! Post your solutions on our community and get a huge 'thank you' from our users and support staff. Rake in all that good karma and recieve kudos from other users. Top contributors will earn community badges and notoriety for sharing in the community.
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Pokeballs are Red, Greatballs are blue, if you spot a pokemon we want to catch it too! Pokemon Go hasn't just taken over everyone's phones, Pokemon are invading our office! Share us your pokemon encounters on our Community.
We've spotted pokemon in the elevator, in our meeting rooms, and even spotted our neighbors doing laps around the block in search of more. Bring honor to your team and show off your collection by sharing your photos in our User Group thread or tweeting them @ZuoraSupport .
For those stopping by our Exclusive Wine Paired with the Subscription Economy, rare pokemon have been spotted near our San Francisco Office. Reports claim to have seen Moltres and Dratini surrounding the area, and our employees have shared with us that they too have spotted Pokemon in the area. And for anyone who is just starting their training to be the next Pokemon Master, here are some cool resources for those that gotta catch them all!
SF Pokemon Hacks: Tips for SF players to catch Pokemon throughout the City
PokemonGo World: Map with pokemon sightings all over the Bay Area
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This past week, the hard work of our Content and Creative teams was recognized by the Content Marketing Institute. After launching two editions, we are proud to annouce that Subscribed Magazine was recognized as a "Best New Print Publication" finalist in the Design and Editorial categories for the prestigious Content Marketing Awards.
A huge congratulations to the Content, Creative, and Marketing teams at Zuora! Subscribed magazine is an extension of Zuora's brand and our impact on creating the Subscription Economy.
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Wednesday, August 3, 2016 | 6:30-8:00pm PDT | 836 Montgomery St, SF
Join us for a private event featuring GoPro’s President, Tony Bates. Held at Next World Capital in the heart of San Francisco’s financial district, this exclusive event will give you an opportunity to network and enjoy some fine wine and appetizers with other Bay Area C-Level executives and leaders.
Don’t miss this chance to meet the President of GoPro, Next World Capital Executives and our very own Zuora Executives! Space is limited. RSVP here!
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Login the Production with T9 permission.
Navigate to Z-Admin > Sandboxes > on the right hand panel, click services envoirnment Sandbox name, in the sandbox window, click the button "email on."
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