We have a use case to send notifications to the customers that their subscription expired after the subscription expiry. This is for winback so as to bring these customers back after their subscription end date. It would be good to add subscription expired notifications add a configurable N number of days to it.
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Do we have a solution to this ? How to extend subscription term (as a goodwill) and not charge the customer for the extended term and making sure revenue schedule is adjusted accordingly.
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Hi
We have Orders enabled along with Collect.
We are looking to enable automatic renewal of the subscriptions. Based on what I see in Zuora is:
1. Async job runs to automatically renew the subscriptions upon term end date
2. Bill run job to generate invoices for these renewed subscriptions
3. Payment run job to collect payment against these outstanding invoices.
As per the happy path, this works perfect.
When there are failed payments due to any reason like expired/declined credit cards - customer can still use the product as the subscriptions are renewed.
I know we can kick a workflow to cancel the subscriptions and cancel the outstanding invoices after N number of payment retries. I am looking for a cleaner solution where the auto renewal can be stopped in first place when there is a payment error.
This is what happens with most of the eCommerce providers where if no payment then no services. How can this be achieved in Zuora ? Looking for suggestions...
Thanks !
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I have a requirement to perform an operation on all the subscriptions that are renewed that day post auto renewal. How do I invoke workflow after the auto renewal job is completed if orders is enabled in the tenant ?
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I have a scenario where for set of subscriptions, we need to provide 50% discount during Renewal. All these subscriptions have Auto Renew turned ON. For eg., Sub1 price is 40$ Catalog price during Renewal is 100$ Sub1 after Renewal should be 50$ (50% discount on catalog price 100$) What is the best way to provide 50% discount on the catalog price which gets applied onto the subscription automatically at the time of Renewal. Thanks !
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When are these changes getting propogatednto production ? We are seeing an impact after SSL certificate change in sandbox instances. We need to seek the downtime if this change is going in production as well. Please publish the timeline for production changes and give us ahead notice.
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Hi Keeping in sync the latest foreign exchange rates, how does Zuora handle the conversion rates that we populate for each currency when the product is created in Zuora ? Also, we have a requirement where the subscriptions are created Ever Green with customer paying the invoice in monthly in advance plan. So, for future invoices, how does the updated currency price get applied on these ? Thanks !
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Hi I have a product configured with Tier pricing with discounts captured at each tier level. 1-49 100$ 50-99 90$ 100-249 80$ I have product rate plan charged configured as 'Use Latest product catalog pricing'. Now, for quantity 40 during initial subscription creation, customer pays 100$. During the renewal, customer adds 10 more quantity which falls in discount price of 90$. How does Zuora handle this scenario of having renewal trigger at 90$ price instead of 100$ as per the original subscription. Thanks !
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How do we know if there is a breaking change that we need to be aware of. I think posting the release notes ahead of time will keep us prepared of the changes coming in. please consider this aspect for future releases. thanks !
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