Community - About tatyana

tatyana · ‎06-24-2020

This might be because there's a 6 month limit on refunding credit card transactions. This seems to apply independent of the gateway you use.

tatyana · ‎06-15-2020

Not really - that's just the default SKU that gets generated when you create a new product.

tatyana · ‎06-15-2020

The SKU has to be unique, hence the numbering each time you create a new product. You can change that value at the time of product creation (and when you edit). It just has to be unique.

tatyana · ‎11-06-2019

I second this request - we get 3-7 per day on average and it's not a great experience trying to resolve these manually.

tatyana · ‎09-10-2019

@TylerS - for which one of my messages 🙂

tatyana · ‎09-10-2019

I would definitely love to hear if there are other options out there, but that's what we have to do ourselves - additional complexity when a customer is changing / adding different payment methods (we also support credit cards and PayPal).

tatyana · ‎09-10-2019

Have you tried setting the Gateway on the Account? You would need to have that set to PayPal (however you named it in the Gateway settings) on the Account before you set the default payment method.

tatyana · ‎09-09-2019

Do you guys have something documenting 3DS2 response parameters, similar to this document? https://knowledgecenter.zuora.com/CB_Billing/LA_Hosted_Payment_Pages/B_Payment_Pages_2.0/Configure_Advanced_Security_Checks_for_Payment_Pages_2.0/3D_Secure_for_Payment_Pages_2.0/3D_Secure_Response_Parameters We are seeing some fields returned with rather large values (like "enrollCheckPaymentData_1")

tatyana · ‎09-09-2019

I'm curious how the Payment Method Updater fits into PSD2. It updates the cards - but what happens once 3DS2 is in place?

tatyana · ‎09-09-2019

I have another question. We never enabled 3DS, and are going straight to 3DS2. I came across this article on 3DS, however, and I'm wondering about some specifics and how it will apply to us (https://knowledgecenter.zuora.com/CB_Billing/LA_Hosted_Payment_Pages/B_Payment_Pages_2.0/Configure_Advanced_Security_Checks_for_Payment_Pages_2.0/3D_Secure_for_Payment_Pages_2.0) One of the requirements mentioned is The 3D Secure feature must be performed with the full amount of a transaction. Therefore, you might have to adjust the website workflow to ensure that consumers have completed the shopping selection first. Does this also apply to 3DS2? If so - how would you recommend we implement this for Free Trial signups that later convert automatically to paid?

tatyana · ‎09-09-2019

@TylerS - thank you! sounds like we don't have to worry about this at all.

tatyana · ‎09-06-2019

Don't forget to specify "Default bill to email:" on the payment gateway config page - it is not marked as a required field, but Cybersource definitely throws an error when it's empty. Othewise, it was a straight-forward migration for us. We ended up moving all of our accounts to the new gateway with a Workflow.

tatyana · ‎09-05-2019

When we turn on 3DS2 feature on the Hosted Payment Pages, will that be smart enough to only trigger 3DS for non-US cards? In discussing this topic with Adyen, I wanted to know whether it would hurt if we sent ALL of our credit card traffic through 3DS (via the HPM), they said " It would definitely hurt." and "you should instead do it based on issuing country, amount, or if a certain ‘risky’ risk rule triggers.". Now I'm concerned that we need to build additional logic to route cards to a different HPM depending on criteria. Please help me understand this better. thank you

tatyana · ‎08-27-2019

great, thank you!

tatyana · ‎08-26-2019

It would be great if you also added how to do this via Zuora Workflow!

tatyana · ‎04-10-2019

Doyeli - any updates on the Data Connect? What is it - a replacement for 360 sync?

tatyana · ‎02-26-2019

The setting is not easily comprehended because of its double negative nature. It would be easier to understand if it said "Send $0 items to external tax engines", so when answering Yes/No it would be very clear. thanks!

tatyana · ‎01-31-2019

You could solve it by: 1) Having a default Invoice Template that would be used for Draft/Cancelled invoice (set it on the account by default) 2) Using "Invoice Posted" callout to then change the Invoice Template value on the account.

tatyana · ‎10-23-2018

Hello! When I try to update a custom field on a RatePlanCharge via SOAP API, I get this error on some records INVALID_VALUE::Can only update the last segment of a RateplanComponent What's the best way to fix this?

tatyana · ‎08-16-2018

Hi Doyeli, Can you elaborate on your comment? We're facing the same situation, and are wondering how to make the contract update/create within Salesforce CPQ after auto-renewal is triggered within Zuora. What is the recommended approach?

tatyana · ‎03-29-2018

I don't see anything different in my list of Callout options in UI (I would expect to see callout options for the newly supported objects, right?) - does this feature need to be enabled on our tenant or is GA for everyone?

tatyana · ‎03-23-2018

Hello! is this feature only supported via API, or are there plans to have this available via UI?

tatyana · ‎03-22-2018

This helps tremendously - thanks, Lana!

tatyana · ‎03-22-2018

Hi Lana - last year you guys had 1 full training day prior to the converence, making it full 3 days. Is it different this year? So, just 2 days?

tatyana · ‎03-22-2018

We do this for our customers, but had to build some custom code. Basically, we trigger a callout for x day prior to auto-renewal, then we have code that does a renew amendment preview API call where we get the invoice details and add them to the email.

tatyana · ‎10-25-2017

You could use the Split Invoice functionality https://knowledgecenter.zuora.com/CB_Billing/IA_Invoices/Splitting_Invoices

tatyana · ‎07-17-2017

Hi @scottb Based on the 'outage' that happened for the sandbox environment, are you guys able to identify how to minimize the downtime when this rolls to production?

tatyana · ‎02-16-2017

Hello! Do you have any updates on this error?

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