About RogerC

RogerC · ‎06-29-2018

Hi! Only Ingenico ePayments gateway is currently supported, we will be adding more as we get customer feedback.

RogerC · ‎01-08-2018

Zuora is aware of two recently reported vulnerabilities known as Meltdown and Spectre which are affecting wide range of computer processors. Exploitation of these two vulnerabilities can allow a rogue process on the same device to perform unauthorized reads of memory data. This issue is detailed in the following Common Vulnerabilities and Exposures (CVE) bulletins CVE-2017-5753 , CVE-2017-5715 , CVE-2017-5754 As is the case for several other service providers, Zuora’s infrastructure uses operating systems that are impacted by these vulnerabilities. Zuora has taken steps to remediate these vulnerabilities as quickly as possible by applying the necessary security patches. At this time, there is no known impact to our Customer data because of these vulnerabilities. We will continue to monitor the issue and provide updates as necessary.

RogerC · ‎10-04-2017

You cannot use a comma to separate multiple rate plans in one line, instead you need to define multiple entries of productRatePlans[] See example below: my-code-here/validate?productRatePlans[]=123&productRatePlans[]=456 Screenshot:

RogerC · ‎10-04-2017

I wan to be able to do this in order to validate promocode when a user is trying to buy multiple products. This works: https://promos.apps.zuora.com/api/v1/tools/promos/PF6P7Ebs1B0mAUG17/validate?productRatePlans[]=2c92c0f85ecc47e5015edee49227661d&customFields[ExampleGuid]=ddef2205-30d5-453e-be10-6f96d4f0984b (https://promos.apps.zuora.com/api/v1/tools/promos/PF6P7Ebs1B0mAUG17/validate?productRatePlans%5b%5d=2c92c0f85ecc47e5015edee49227661d&customFields%5bExampleGuid%5d=ddef2205-30d5-453e-be10-6f96d4f0984b) https://promos.apps.zuora.com/api/v1/tools/promos/PF6P7Ebs1B0mAUG17/validate?productRatePlans[]=2c92c0f85ecc47e2015edf1120d439af&customFields[ExampleGuid]=ddef2205-30d5-453e-be10-6f96d4f0984b (https://promos.apps.zuora.com/api/v1/tools/promos/PF6P7Ebs1B0mAUG17/validate?productRatePlans%5b%5d=2c92c0f85ecc47e2015edf1120d439af&customFields%5bExampleGuid%5d=ddef2205-30d5-453e-be10-6f96d4f0984b) If I use a comma to indicate multiple ones I get error Code 4, Invalid Product Rate Plans https://promos.apps.zuora.com/api/v1/tools/promos/PF6P7Ebs1B0mAUG17/validate?productRatePlans[]=2c92c0f85ecc47e5015edee49227661d,2c92c0f85ecc47e2015edf1120d439af&customFields[ExampleGuid]=ddef2205-30d5-453e-be10-6f96d4f0984b (https://promos.apps.zuora.com/api/v1/tools/promos/PF6P7Ebs1B0mAUG17/validate?productRatePlans%5b%5d=2c92c0f85ecc47e5015edee49227661d,2c92c0f85ecc47e2015edf1120d439af&customFields%5bExampleGuid%5d=ddef2205-30d5-453e-be10-6f96d4f0984b) Error Response: { "success": true, "data": { "valid": false, "validationFailures": { "code": 4, "message": "Invalid Product Rate Plans." } } }

RogerC · ‎09-24-2017

This error can also be caused by state field as it has a maximum of 40 characters.

RogerC · ‎09-08-2017

Thank you Emmanuel, our techops team identified a firewall issue and will be resolving it for you.

RogerC · ‎06-15-2017

This can also happen when the server time from (your) local server's time becomes notably different from Zuora.

RogerC · ‎04-25-2017

Answer: To retrieve NetSuite Web Services logs please open menu Setup > Integration > Web Services Usage Logs. Filter can be specified to limit specific operation, time or record type. For example for saved search retrieval issue "search" action can be selected. Request and response files can be downloaded by clicking view links. See the following screenshot:

RogerC · ‎04-25-2017

Question: I am working with NetSuite support on an issue, the script is working perfectly on their end as well, but they are not sure why it’s not being triggered. NetSuite support is asking for the ‘XML Request’ that is being used on your end. This request reaches out to get the Data from the Web Services. Where do I find the XML?

RogerC · ‎04-21-2017

Hi Kenneth, use the ISO list we have, I will ask our doc team to double check inconsistencies you refered to and update you on the ticket you submitted.

RogerC · ‎04-11-2017

You can create one product with rate plans for each location to get that.

RogerC · ‎04-03-2017

Here's an example: {"requests": [{"AmendOptions": {"GenerateInvoice":true, "InvoiceProcessingOptions":{ "InvoiceDate":"2017-10-20"}, "ProcessPayments":false}, "Amendments":[{"ContractEffectiveDate":"2017-10-20", "CustomerAcceptanceDate":"2017-10-20", "Description":"AM7j4i2rsxb9", "EffectiveDate":"2017-10-20", "Name":"AM7j4i2rsxb9", "RenewalTerm":2, "RenewalTermPeriodType":"Day", "ServiceActivationDate":"2017-10-20", "Status":"Completed", "SubscriptionId":"2c92c0f8599150970159923a1228080f", "TermStartDate":"2017-10-20", "TermType":"TERMED", "Type":"Renewal"}], "PreviewOptions":{"EnablePreviewMode":false }}]}

RogerC · ‎02-21-2017

If our users leave Zuora open for an extended period of time (i.e. 12+ hours) with no activity, when they go to click on something after the period of inactivity they are redirected to the standard Zuora login page which then presents an error. We need to have users redirected the Azure AD SSO login page.

RogerC · ‎01-09-2017

Solution: You can use SOAP API update() call to accomplish this task. Note: You must cancel all account subcriptions prior to executing this call. Example update() call: </ns1:update> <ns1:zObjects xsi:type="ns2:Account"> <ns2:Id>2c92a0f93a40f507013a497351127886</ns2:Id> <ns2:Status>Canceled</ns2:Status> </ns1:zObjects> </ns1:update> <ns1:result> <ns1:Id>2c92a0f93a40f507013a497351127886</ns1:Id> <ns1:Success>true</ns1:Success> </ns1:result> You can use the query() to get account ID or use a Data Source Export. References: Using SOAP API update() call Using SOAP API query() call

RogerC · ‎01-09-2017

Question: How can we set a customer account to Canceled status through an integration?

RogerC · ‎01-05-2017

Workaround: You can use logic as in the example below as using AND will not yield correct results. { IF { = { IF "True"="True" 1 0 } + { IF "True"="True" 1 0 } } = 2 "true" "false" }

RogerC · ‎01-05-2017

Use case: Am I able to use general logic with the merge fields, I want to say "IF Quote.subscriptionType="New Subscription" and Quote.PaymentMethod="Credit Card" then I would show the payment entry form?

RogerC · ‎01-04-2017

Workaround: This can be worked around by using the following code, a permanent fix is tracked on COM-11944 and release notes will be updated once deployed. ID productRatePlanId = ... // Add Product (Adds immediately, allows access to Charge details) zqu.DataObject addedPlan = new zqu.ZChargeGroupDataObject(masterObject, productRatePlanId); // Set ProductRatePlan reference. zqu__ProductRatePlan__c prp = new zqu__ProductRatePlan__c(Id=productRatePlanId); zqu.DataObject dataProductRatePlan = new zqu.CommittedDataObject(prp); addedPlan.putParent('zqu__ProductRatePlan__c', dataProductRatePlan); addedPlan.flagAdded(); masterObject.addChild('zqu__QuoteRatePlan__c', addedPlan);

RogerC · ‎01-04-2017

Issue: Customer wrote a Custom Action Plugin. The custom action plugin is executing correctly but changes are not reflecting in quote. Symptoms: Null pointer exceptions are thrown when adding a chargegroup data object in a custom action, because the charge group data object by default has no reference to the Product Rate Plan.

RogerC · ‎01-04-2017

Hi, if you are doing taxation in Zuora we will handle, note customers can setup taxation outside of Zuora so depends on your current setup. If you have Z-Tax or Avalara integration setup we would be doing the tax. easy way to tell is to look at an invoice or transaction and see if we do the tax.

RogerC · ‎01-04-2017

Solution: The best way to accomplish this is to use a SOAP (delete) API call, the following Knowledge Center article provides more details: How to Delete Usage from an Account using a SOAP API delete call. Additionally, if the usage records were input to Zuora via a CSV/XLS file then you can go to Billing -> Usage in the UI and click on the file name under File Name column and delete the whole file. This will delete all usage records in the file.

RogerC · ‎01-04-2017

Question: Is there a way to mass delete records using API or UI?

RogerC · ‎12-12-2016

Hi @abousley, Azure can now be configured as a custom SAML app to work with Zuora.

RogerC · ‎10-27-2016

let me have an API specialist take a look and update you.

RogerC · ‎10-20-2016

Thank you, I checked with our API expert and he thinks it may be caused by SOAP syntax error as you said query seems fine.

RogerC · ‎10-20-2016

Hi!, Typically this would mean a timeout, are you querying a large amount of data?

RogerC · ‎10-14-2016

In Zuora for Quotes version 7.1 and a new field was added to the Quote object to allow the use of standard Salesforce Approvals. Used in conjunction with the new Approved Quote Status custom setting in Quote Configuration Settings, the field allows you to specify the particular status that should represent an “Approved” quote. The quotes in that status will be sent to Zuora via the Send to Z-Billing functionality. You can add or remove the available status values by editing the picklist on the new Approval Status (zquApprovalStatusc) field on the Quote object to define your own approval statuses. This field is backward compatible, and if you do not want to use the field, it does not affect existing quotes. Note that you need to define your own status transitions for how a quote moves through the approval lifecycle. The default values are: Ready for Approval In Progress Approved Rejected Note: You can create approval processes in Salesforce by going to Setup-->Create-->Workflow and Approvals-->Approval Processes For information on how to setup an approval process in Salesforce refer to Set Up an Approval Process

RogerC · ‎10-14-2016

Question: Can I setup an approval process before a quote is sent to Zuora?

RogerC · ‎09-30-2016

Adding additional information for Python, thanks to Nathan for providing it. Python 2.7.9 and higher Compatible by default when used with OpenSSL 1.0.1 or higher Python 2.7.8 and below Not compatible with TLS 1.1 or higher encryption, using OpenSSL 1.0.1 or higher has been reported to make it work on some OS

RogerC · ‎09-29-2016

Response: Office365 requires that the "From" email address be the same as the address used for establishing the connecting during SMTP server setup. For more information see: Troubleshoot email sent from devices and business applications In Zuora, when configuring the External SMTP Server, the email address set for the whole tenant will be used as "From" address. It is required that you use same email address/email account when establishing the connection to Office 365. You will need to use the tenant email address account in the two settings below: - To configure tenant email: Settings>Administration Settings>Manage Tenant Profile>edit Basic Information - To configure External SMTP server: Settings>Administration Settings>Manage External SMTP Server>edit External SMTP Server Configuration Settings Note: The email address/account being used must have privileges to login and send email in Office 365. For more information about how to use Office 365 from application, please refer to below document from Microsoft: How to set up a multifunction device or application to send email using Office 365

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