I have a customer who recently renewed their contract. Their old contract was 9 months. Their new contract is 12 months with different products and pricing. I decided to create a new subscription rather than trying to "renew" their old contract, since most of it changed. I then cancelled the old subscription. However, when we do our reporting, it's showing that they have "cancelled" because the report is pulling all cancelled subscriptions. But technically they are still active, just with a new subscription. Then I decided to test something...so I deleted the cancellation and re-ran the report to see if the old subscription would be "expired" since it was past it's term. I recently saw that subscriptions only show as "expired" if there's been an amendment. So now it's showing that there are 2 active subscriptions, but that's not right either. A couple of questions have come out of this: Once a subscription is past its term, what do we do? Do I have to cancel every subscription who's term has lapsed? Why does it still show as active if it's truly not? Should I update the current subscription to remove the old products, then another amendment to update the terms, then another amendment to add in the new products and pricing? That seems like a lot of amendments... Trying to get our reporting and subscriptions correct in the long run. Kept running into this same situation so finally asking the question!
... View more
