Brush up on your Zuora skills from this week's Community knowledge nuggets:   NEW [Guest Blog] Why I’m Leading a DACH Zuora Community Chapter   @tmurphy  and @cgresbrink would like to know i f it’s possible to get a list of all the Stateful AQuA jobs (completed or otherwise) within the last 72 hours via the API . @nicoletap would like to know how to stop a workflow if a GET callout task has no data to retrieve @khoapham  couldn't create a new payment method for his customer  and @ritushree_08 and @fredkao suggested using sample credit cards.   You can currently format numeric merge fields for invoice templates based on your customers' communication profile locales in Zuora. Learn more. Our product team would like more feedback to allow getting email notification history via AQuA. Share yours here.   The Community’s new look allows you to quickly access our Billing and Revenue Notifications - Maintenance and Releases - from the navigation bar. To get real-time notifications, be sure to subscribe to each Community area: Billing Release Notifications   Billing Maintenance Notifications Zuora Revenue Notifications   Why is the Vietnam recognized, but not Viet Nam? How to get rid of numbers at the end of an SKU [VIDEO] How to resolve two familiar Zuora 360 Sync errors INVALID_FIELD:Foreign key external ID: XXXX not found for field Zuora__External_Id__c in entity YYYY DUPLICATE_VALUE:duplicate value found: Zuora__SubscriptionNumber__c duplicates value on record error with id: XXXX ... View more

  Running into problems that interfere with your work productivity is really frustrating especially when you’re the only person working on that project. Here are 3 areas in the Community you should definitely subscribe to whether you’re an advanced user or new to Zuora Revenue:   Zuora Revenue Notifications Stay updated on the latest release information and scheduled maintenance and find out what activities will be carried out as well as if there will be any impact to your RevPro systems. Zuora Revenue Discussion Forum  Monitored by our internal teams who share solutions and best practices, this forum is the place you want to follow as you might also be able to help another user out or even post a question of your own. Zuora Revenue Ideas Product suggestions are always welcome especially if you have an idea that could really benefit several other users.     Dive Deeper with Community Chapters While posting in the Community is great, sometimes it’s better to talk things out with other users in real-time. That’s where Community Chapters come into play.  These groups provide a great way to network and find camaraderie with other users as well as discuss the latest product improvements and share best practices.  Want to learn more? Fill out this form so we can chat!   ... View more

I'm excited to share that   Niklas Josten, a business analyst at our Cologne customer Trusted Shops is building a new DACH customer community group that will tackle certain Zuora topics in a shared in the virtual customer group. I will personally support him along with any internal resources needed. Sessions will focus on best practices in use, localization issues within DACH such as the German VAT reduction, and other general topics related to Zuora. Niklas will ask questions regarding the topics that should be discussed before the respective sessions.   If this sounds like something you're interested in, please the   DACH Community Chapter today.  Hope to see you there! ... View more

Brush up on your Zuora skills from this week's Community knowledge nuggets:   NEW Connect with other Zuora users in Germany, Austria and Switzerland in our new DACH Community Chapter   Community @mrusso is  trying to trigger the payment declined callout in the api.sandbox based on advice in several other posts but can't seem to get it to fire.  @adityagoel is  looking for a rest API which can create a refund for credit balance to the account but the API shouldn't require InvoiceId to be mandatory in the request. Do you know why @sundar9987  is getting deleted records from RefundTransactionLog & PaymentTransactionLog objects?   @jasong  added his use case to the Reporting idea where Reporting to display rounded value for InvoiceItem.UnitPrice & InvoiceItem.ChargeAmount . Are you experiencing something similar?  @tommy_ec  shares that the option to Allow Hosted Payment pages to be cloned is really needed. Do you agree?  Do you think Zuora needs to have Stripe statement descriptors?  Add your vote and use case to @agotterer's  idea.   We will be taking a maintenance window on Saturday August 8, 2020 for production systems in multiple locations.  Zuora is reserving the specific dates for potential production maintenance for the remainder of calendar year 2020 for all Zuora production environment(s).   Need to remove an invoice from CPR's retry cycle? @Yolanda  shared this guide that uses Workflow to credit the invoices to bring the invoice balance to 0. Do you want to know how to setup hierarchy for POB using advanced rule functionality in Zuora Revenue?   @vignesh  demonstrates how in this support solutions article. ... View more

  The Zuora Community has had nearly the same look since we launched in 2016, and now we thought we’d give it a small makeover.  Our product line has expanded significantly since then, and we want you to be able to seamlessly navigate, find solutions, share ideas, join user groups, and more.   Here are some things you’ll see with our redesign:   Easy Access to Important Content Ask Support Button - We’ve added a button in the upper right corner where you can go directly to the Zuora support portal.  Simpler Navigation - Get the latest Zuora information right away from documentation to product/maintenance announcements and status updates. Recent Activity - No need to scroll down to see the latest topics and posts. It’ll be right under the header.  Find the Areas You Care About the Most Zuora Discussion Forums : Central, Products and Platform Ideas : Share your suggestions with our product team Groups : Several different interest groups based on role to your region. Community : Tune in to the latest developments with the Zuora Community What’s Next? We’re actively working on refining our search across all content areas so that you’ll be able to efficiently find the best answers to your questions. If you have  feedback or questions about the Community, please don’t hesitate to share them with me in the Community Advocates group. ... View more

@ abrahamcuanto would like to know a way to isolate a subscription that has been ended so no bill run will be picked up for these subscriptions. Might you know how? @gulshanara   is getting an error in Workflow to Create Billing Account and Subscription that Currency is inactive on RP. Have you experienced the same error? Wish you could run a report without saving ? Add your vote and use case to @WD-kenlee's idea @ConnorRoebuck would like to Add an Invoice Owner to Subscription Data Source. What are your thoughts on this suggestion? Check out our latest deployment schedule for our Billing Application Release 280: July 2020 How to Create Accounting Codes in Your Accounting Period - @Eva adds another method to creating an accounting periods in bulk using the Developer tool - Accounting Period API loader.  This is in addition to @monique's short (< 2 minute) video walkthrough here . Zuora Revenue expert @vignesh put together this step-by-step guide on how to add Netting batch program to period close template in Zuora Revenue ... View more

@TrixabelleCP  is looking for a way to undo an order @chiragjha has a customer who is using NetSuite with Automated Revenue Management (ARM) and would like to know what functionality will not work with the Netsuite connector @rharding  is asking how to invoice subscription fees in advance .  @sundar9987  and @Yong  help @sartoris  with an issue where  AQUA is_deleted field is always false Add your votes and comments to @chadhelbling’s suggestion to honor payment terms from a quote .  @johnswann would like to update invoice templates using REST API . Add your use cases to his suggestion!  Check out the latest enhancements in our Zuora Revenue 37.002.00.00 Release Notes Subscribe to get updates about our Scheduled Maintenance on Americas - US Hosted Production Environment Saturday July 25th, 2020 19:00 @Goutham  shares the best practice if Null values are not returned when using the  “!=” condition in the "/v1/action/query" @Aberna  walks you through how to send email notifications through Workflow ... View more

  Many SaaS companies do not rely on churn rate as a business measure, but those companies seeking to optimize churn rate may start by segmenting their customers by demographics or other characteristics. For example, a company that uses multiple sales channels use may find that customers within these groups may act more alike than customers in the combined group. Understanding the unique characteristics of the SaaS industry will of course be required to make such an exercise successful.   Zuora allows you to measure churn rates. It's part of the platform's core functionality. Zuora's subscription management platform has enabled 21st-century businesses around the world to launch and monetize any type of subscription product or service.   Learn how to measure your SaaS business churn metrics and How to Build Customer Success with our free eBook. Or, are you already measuring your churn rates? Share your experience below. ... View more

  Join us on the 12th May at 11:00 AM CEST, with our guest speaker Paul Brown, Senior Engineering Expert at The Guardian, as we discuss key monetization strategies to succeed in an environment of ever-evolving consumer demand.   Today’s Media & Entertainment companies are facing digital transformation and need to redefine their business models, with the objective to convert readers or digital followers into premium customers and create long-term value. The ability to onboard and retain key subscribers, personalize multi-channel offers, monetize quality content and achieve an ideal revenue-mix will become increasingly important in this competitive industry.   During this webinar, you will learn: How to build & scale a seamless customer experience How to launch multi-channel offers Generate & expand addressable revenue streams by entering new markets   Register Now ... View more

Hi everyone,   It looks like we've got a strong contingent of Zuora Administrators here!  Might anyone be interested in spearheading a user-led Community Chapter that's focused on this role?  You can learn more about the chapter program here, and I'd be happy to answer any questions you might have or hop on a call.   In a nutshell, Community Chapters are Zuora user-led events surrounding topics that mean the most to you. You'll primarily be working with me to build your Chapter and now that events are held virtually, the possibilities are boundless.  You'll also get to connect and network with other Chapter leaders around the world who are Zuora customers just like you.   I'd love to help you build and grow a tight network of Zuora Administrators, so if this sounds like something that interests you, comment below or send me a private message.   Hope to hear from you, Lana ... View more

  The France Zuora Community Chapter is holding its first  virtual  event hosted by Saïd Chiadmi, senior consultant with Easyfront Consulting. Join him and other Zuora users as they have an open discussion about Zuora Quotes and its features in the latest version.    In this first session attendees will discuss feedback on Zuora Quotes   sharing use cases and solutions to business problems  submit improvement ideas share best practices to better meet the needs of the users Date:  May 5, 2020 Time: 11: 00am - 11: 30am CEST   Register   La Solution "Zuora Quote" par Saïd Chiadmi, Senior Consultant, au sein d'Easyfront Consulting   Description Le meeting proposé sera sous le format de discussion libre et sur un thème bien précis. Pour cette première édition nous parlerons de la solution "Zuora Quote", application de devis disponible sur l'apexchange de Salesforce.   Nous évoquerons les différentes fonctionnalités disponibles sur la dernière version.   Nous parcourerons ensuite vos retours d'expériences sur la solution en partageant vos uses cases et vos solutions face à des problématiques métiers.   Nous pourrons ensuite soumettre des idées ou partager des best practices sur la solution pour mieux répondre aux besoins de des utilisateurs.   Date:   Mar. 5, Mai 2020 Heure:  11:00 am - 11:30 am CEST   S'inscrire ... View more

La Solution "Zuora Quote" par Saïd Chiadmi, Senior Consultant, au sein d'Easyfront Consulting   Date Et Heure mar. 5 mai 2020 11:00 – 11:30 heure : France   Description Le meeting proposé sera sous le format de discussion libre et sur un thème bien précis. Pour cette première édition nous parlerons de la solution "Zuora Quote", application de devis disponible sur l'apexchange de Salesforce.   Nous évoquerons les différentes fonctionnalités disponibles sur la dernière version. Nous parcourerons ensuite vos retours d'expériences sur la solution en partageant vos uses cases et vos solutions face à des problématiques métiers. Nous pourrons ensuite soumettre des idées ou partager des best practices sur la solution pour mieux répondre aux besoins de des utilisateurs. S'inscrire   ... View more

  In 2019, we launched Community Chapters , which are user-led groups in different areas of the world. We now have over 10 volunteer Chapter Leaders interested in hosting events specifically for their peers.  Topics range from Zuora administration to APIs; the breadth of expertise and knowledge of these Chapter leaders is quite impressive!   Normally events would be held in person, but due to current health restrictions, Chapter Leaders will now be hosting virtual events starting in May 2020.  That means that no matter where you are in the world, as long as you can log into the webinar, you can join and participate in a Chapter discussion.   Zuora Community Chapter FAQs   What is a virtual community Chapter? Virtual community chapters are a way for you to connect with your peers from all over the world to discuss Zuora best practices, pain points, industry trends and strategies, and the use of new features.  And since events are always led by Zuora customers and partners, you can always expect to have open conversations and discussions.   What should I expect from a Chapter event? The format varies from leader to leader, but expect it to be time when you can share your ideas, stories, and brainstorm solutions together in a collaborative atmosphere.   Who are the Chapter leaders?   You can see their professional background and LinkedIn information here .  Each one was interviewed to ensure that they will host great events and create engaging conversations.   Will the Chapters ever be held in person? Yes. When we launched this program, our intent was to have in-person events. We hope to return this format as an option to Chapters as well as continue having virtual events so that everyone can join in and participate.   Will events be recorded? Recorded events will be up to the discretion of the Chapter leader.   None of the topics are of help to me. Can I suggest my topic to the leaders? Absolutely! That’s what these groups are for - a place where you can talk to and get help from your peers.   How can I be notified about future events? Join your respective regional group , and you’ll be notified about the next event as well as be able to connect with Chapter Leaders and event participants before and after the event.    I’d like to be a Chapter leader, what do I need to do? Read the leader requirements and fill out the form  here . A member of the team will then follow up and help get you started.   Stay Tuned for May 2020 Events We’re not wasting any time in getting things started as we know that you’ve got a lot on your mind that you want to share with and learn from others.  So join your regional Chapter group and start getting to know fellow Chapter members!  ... View more

  What is a Zuora Community Chapter? Zuora Community Chapters are groups led and hosted by Zuora users...just like you! While the Community is a great place to post questions and receive solutions, nothing beats being able to connect with others face-to-face or in real-time. Learn More...   EMEA Chapter Leaders      LinkedIn Saïd Chiadmi @Schiadmi, CRM Senior Consultant at Easyfront Consulting (Paris, France)   LinkedIn Avi Israel @avramisrael, Executive VP Finance & Information Systems at SimilarWeb (Israel) LinkedIn Niklas Josten @Niklas, Business Process Analyst Finance/IT at Trusted Shops (DACH) @niklas     Additional Groups (Location-specific) France Community Chapter DACH Community Chapter ... View more

  What is a Zuora Community Chapter? Zuora Community Chapters are groups led and hosted by Zuora users...just like you! While the Community is a great place to post questions and receive solutions, nothing beats being able to connect with others face-to-face or in real-time.  Learn more....     North America Chapter Leaders   Northwest - U.S.   Zach Caudill, Continuous Improvement Supervisor at Vivint (Provo, UT)  LinkedIn Ryan Randall @RyanPDX, VP of Finance and Accounting at Atmosera (Portland, OR) LinkedIn     Northern California - U.S.   Nik Crossman @Nik, Director, Finance & Operations at Rockbot (San Francisco, CA) LinkedIn Jamie Philip @jamiec188, Global Business Systems Manager at Optimizely, (San Francisco, CA) LinkedIn Albert Zhang @azhang, Staff Software Engineer at Box (South Bay  Area, CA) LinkedIn     Southern California - U.S.   Adnan LaPamuk @alapamuk, Co-founder and CXO at PeakCommerce (San Diego, CA) LinkedIn Gerald Soto @geraldwsoto, CEO at PeakCommerce (San Diego, CA)   LinkedIn Matt Loos @PML, Director of Business Systems at Invoca (Santa Barbara, CA) LinkedIn     Southwest - U.S.   Aaron Andrade @andrad49, Senior Business Analyst at Worthpoint (Atlanta, GA) LinkedIn Kim Ledesma @kimledesma, VP Billing and Business Information Systems at StackPath (Dallas, TX) LinkedIn     ... View more

Search result filters for labels are inconsistent with the actual pre-defined labels.    First reported: April 16th. Status: Vendor researching source of problem.   Will keep you up-to-date on this issue's status.  If you have any additional feedback, please share it below. ... View more

Welcome to the ANZ and Asia community group where you can ask and answer questions related to this region.  This group is also the place where you can share your best practices, tips and tricks and with your fellow Zuora users.   And if you're interested in connecting in real-time with others in your area, check out the Community Chapter program which are groups that are led and driven by  Zuora users, like yourself!   Let's get things started by sharing a quick intro about yourself, your role and company, and how you use Zuora...     ... View more

We now have an area in the Zuora Community where you can discuss everything related to all of our administration and development tools that allow you to administer, customize, extend, or integrate with Zuora. These forums will include conversations around sharing best practices, use cases & solutions, and more.   What’s New? You’ll notice that some forums have a new home in Zuora Platform while others are brand new (designated by “ + ”). You can access these forums under "Discussions" in the top navigation: Admin & Settings  API  Custom Objects and Fields + Data Query + Events and Notifications + Integrations & Extensions Workflow   We look forward to your questions and discussions! ... View more