Hello, I have a customer who says he has not received his refund but on our end, the refund reflects as processed. Its been almost a week. Is there a way to see the status of a refund? To see if it's...
Hello, I'm pretty new to Zuora and am confused about a lot of things, but right now could someone help me understand why there are numbers at the end of a Sku and how do I get rid of t...
I am using following merge fields on my custom invoice template, as in the image. My invoices shows discount summerized except when the value of discount is in negetive. Not sure what is wrong...
Problem: Many of us face the issue in CSV file while loading column values with commas(,). The value that follows the comma automatically goes to the next column.
For Example: Account.cs...
When we are trying to write off an invoice, we are getting this error:
"The maximum amount of credit that can be created against the invoice is 0. You are attempting to create credit in th...
I have been happily using the Zuora REST API today - creating and retrieving objects, executing ZOQL queries using the v1/action/query endpoint, etc. However, I have been unable to create usage using...
We have enabled the New Invoice Settlement feature recently. We want to be reverse the tax line on the invoice but we are not able to as the credit memo shows only the invoice item lines and we are n...
On integrating hosted payment page 2.0 (ver 1.3.0 of zuora-min.js) in callback (see code below) I caught next error: "Error on request payment page. Errorcode=Invalid_Security, errorMessage=Request...
When we are trying to reverse the invoice, we are getting the below error.
"Only the most recent legal document for an account can be reversed".
Background of the I...
I am fairly certain this will not be possible, but I am trying to set up a rate plan with a combination of charges in order to accomodate the following. We bill usage on a monthly basi...
