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Zuora Staff

How to upload the transactions with non English characters?

How to save files containing the non-English characters to avoid getting errored out during upload?

In Zuora Revenue, the file upload fails if the upload file contains the non-English characters. There are a couple of reasons for this failure.

  1. The system profile UPLOAD_NON_ENGLISH_CHARS is set to No.
  2. The upload file containing the non-English character data is not of the UTF-8 (encoding) type.

How to fix it?

1. Navigate to Setups >> Application >> Profiles.

   Search for the UPLOAD_NON_ENGLISH_CHARS profile option and change its value from No to Yes.




2. Open your upload file using a Notepad utility and save it as (using Save As option) by choosing the Encoding as UTF-8