We have a lot of customers request that their payment processed emails be sent to more than one person. For example, the doctor wants to monitor the activity on the account, but their office manager also needs the receipts for bookkeeping. The emails do not go out to the secondary email on file, only the primary.
I opened a ticket to see if we were missing something, and I was informed that we would have to create a new customer profile for every single customer that requests this. We would then have to enter the email addresses within that profile, then go to the actual customer account, and choose that profile that I created for that customer under billing and payment settings. That is a lot of unnecessary steps, in my opinion. There should be an option on the customer account to send these emails to multiple recipients. If we were to create a new profile for every customer, that's a lot of manual work for us, and we would then have to be updating the profiles all the time because customers change the emails on the account frequently. I just hope there will soon be an efficient way to do this. We have decided to continue to tell our customers there is no way to send them to more than one email, just because the process to add more emails to these notifications is far too time consuming.
Thanks.
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