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Improve Browser Support for 27% of Desktop Users (Safari, IE, Edge)

Status: New Submitted on ‎06-26-2018 02:35 PM Submitted by Savvy Scholar on ‎06-26-2018 02:35 PM
6 Comments (6 New)
Currently, Zuora does not 'officially' support 27% of desktop browser usage in the US (stats here). While we can be perscriptive about browser use for our internal Zuora users, this is a fairly major concern implementing Payment Pages. It's not practical for us to A) hope customers can use the Payment Page despite their browser being unsupported, or B) require customers who can use our product just fine to switch browers to pay us.    Since Safari (9%), IE (11%), and Edge (7%) collectively make up 27% of browser use, Zuora should prioritize including these browers in their support policy.     ... View more
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Drilldown on account screen key metrics

Status: New Submitted on ‎05-14-2019 02:46 AM Submitted by Tutor on ‎05-14-2019 02:46 AM
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Currently, the key metrics displayed on the costumer screen display the account balance according to different criteria (Total, Invoice Balance, Unapplied payment balance, unapplied credit memo balance...)   Our customer needs, as a general petition, to enrich/improve the information offered in the 'Account' screen.   One of the concrete requests is to be able to drill down the transactions that make up each metric displayed on that section. The drill down should be displayed on a pop-up window or on a different screen.   For example, for the invoice balance the drilldown should include all the invoices that are part of this balance, and the amount that they apport to it. ... View more
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Add payment reason on payment email notifications

Status: New Submitted on ‎01-26-2017 01:58 AM Submitted by Tutor on ‎01-26-2017 01:58 AM
1 Comment (1 New)
When we're setting up a new email notification after a payment, it would be great to know the reason for the payment (renewal, new customer, upgrade, etc). In this way, we could send more specific messages when we thank a customer for their payment, i.e. Thank you for your renewal.   This information is on the amendments that generated the invoice and the payment, but it's not available when setting up a notification. ... View more
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