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"Generate PDF" error: Quote Template not found.

In a specific scenario customer was getting below error when trying to generate quote document with "generate PDF button". Please check below for the solution.

com.zuora.sync.sfdc.quote.MailMergeMessagedException: Quote Template not found. Please contact your Zuora System Administrator to configure your default Quote Template. (templateId: xxxxxx)

 






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1 REPLY 1
Zuora Support

Re: "Generate PDF" error: Quote Template not found.

Quote template settings was verified in both SF ORG and Zuora tenant.

The issue was with the connection settings in SF ORG where api url was set for Production instead of Sandbox.

 

Zuora Config -> Zuora Connection Settings

 

Once corrections were made, Generate PDF was working fine.

 

Related KC article for Connection Settings:

https://knowledgecenter.zuora.com/CA_Commerce/C_Zuora_Quotes/CB_Zuora_Quotes_Configuration_Settings/...






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