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"ExemptionNo length must be between 0 and 25 characters" error in Quote

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Zuora Support

"ExemptionNo length must be between 0 and 25 characters" error in Quote

Problem: 

 

When Creating a quote, i get the following error.

The Zuora GetTax call to Avalara returned the following error(s): Lines[0].ExemptionNo length must be between 0 and 25 characters. Lines[1].ExemptionNo length must be between 0 and 25 characters. Lines[2].ExemptionNo length must be between 0 and 25 characters. Lines[3].ExemptionNo length must be between 0 and 25 characters. Lines[4].ExemptionNo length must be between 0 and 25 characters. ;

 

Solution:

 

The actual error ExemptionNo length must be between 0 and 25 characters. is coming from Avalara. Attached is the field length requirements for Avalara which you can find here: What are the field lengths and requirements for tax calls?

We need to review the Tax Exemption info for the particular Customer Account and check if the length has exceeded 25 characters.

 

Eg. In the below Account, CertificateID is of 28 characters.

 

 

Once the Certificate ID is updated within 25 characters, the error on the Quote is resolved.


Article fo
https://help.avalara.com/Frequently_Asked_Questions/001/Why_is_Zuora_giving_the_error_%22There_has_b...

 






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