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Zuora Sync Fails with error: "INVALID_LOGINInvalid username, password, security token;"

Problem:

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Zuora 360 sync has a status Failure and throws the following Error

 

Your sync has been failing due to :

Invalid login, password or token; or user locked out.AxisFault
faultCode: INVALID_LOGIN
faultSubcode: 
faultString: INVALID_LOGIN: Invalid username, password, security token; or user locked out.
faultActor: 
faultNode: 
faultDetail: 
{urn:fault.partner.soap.sforce.com}LoginFault:INVALID_LOGINInvalid username, password, security token; or user locked out.

INVALID_LOGIN: Invalid username, password, security

 

 






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1 REPLY 1
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Re: Zuora Sync Fails with error: "INVALID_LOGINInvalid username, password, security token;&quot

Solution

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This error is thrown if the password has expired for the salesforce user that have been  used in the Sync setup.

This can be validated by clicking  Edit and Save and  the same error will be thrown

 

Capture.PNG

 

 

 

Capture1.PNG

 

 

Please update the password, security Token for the  salesforce user used in the sync set up as shown above.

Then update the Salesforce Credentials section of the sync setup page with those values and make sure the setup can be Saved.

This should resolve this specific Sync failure error

 






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