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Zuora Sync Errors

Hi,

 

We have been running into sync failures recently with the following message:

 

There has been an unknown internal error happened. (Streaming result set com.mysql.jdbc.RowDataDynamic@1c38d998 is still active. No statements may be issued when any streaming result sets are open and in use on a given connection. Ensure that you have called .close() on any active streaming result sets before attempting more queries.)

StackTrace:

java.sql.SQLException: Streaming result set com.mysql.jdbc.RowDataDynamic@1c38d998 is still active. No statements may be issued when any streaming resu

 

Can anyone please help me with resolving this issue

 

Thanks,

Sreehitha

4 REPLIES 4
Zuora Alumni

Re: Zuora Sync Errors

Hi,

 

We are aware of the issue and our engineering teams are investigating.   Please visit our Trust site below for up to date information.

 

https://trust.zuora.com/incidents/n2wf7njxprpz



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Re: Zuora Sync Errors

Hi Robert,

 

Thank you for your reply.

 

On Demand syncs are working fine.But still we are running into errors on Scheduled and Manual Syncs with the following message.

 

There has been an unknown internal error happened. (java.lang.NullPointerException)
StackTrace:
java.lang.NullPointerException

 

Thanks,

Sreehitha

Zuora Alumni

Re: Zuora Sync Errors

Hi,

 

We just release a fix for the Sync issue.  Can you verify if everything is ok on your end?  Thanks.



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Re: Zuora Sync Errors

Hi Robert,

 

Syncs are working fine. 

 

Thank You,

Sreehitha