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Zuora 360 package Z-Commerce 360 is not found

Our Zuora 360 Sync fails due to the following error.

 

Zuora 360 package Z-Commerce 360 is not found.com.zuora.sync.sfdc.exception.SfdcSyncException: Zuora 360 package Z-Commerce 360 is not found.
 at com.zuora.sync.sfdc.runner.SfdcSyncRunner.sync(SfdcSyncRunner.java:218)
 at com.zuora.sync.sfdc.action.SfdcSyncAction.execute(SfdcSyncAction.java:1015)
 at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:431)
 at com.zuora.base.struts.SAIFRequestProcessor.processActionPerform(SAIFRequestProcessor.java:32)
 at org.ap

Zuora 360 is installed in our org. Does anyone know what may cause the issue?



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1 REPLY 1
Zuora Support

Re: Zuora 360 package Z-Commerce 360 is not found

This error usually occurs when the sync user (ie., Salesforce credentials that are used to connect Zuora to Salesforce) does not have access to Zuora 360 objects. Please make sure that the user's profile has Modify All access to all objects listed in this article and Edit Access to these objects' fields (if applicable).



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