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Zquote Error when adjusting discount Rate Plan Charge

I am having an issue with our percentage discount Rate Plan Charges in Zquote.  Once a discount is added in it will not allow for editing. When I try to adjust the discount percentage it results in an error 'Effective Price Invalid' shown below. We have used Rate Plan Charge percentage discounts in our products for the past year and the issues just started happening.  We did update to Zquote v. 8.0.3 recently, but I fully tested all rate plans before we moved the update to our production envirnment.  Has anyone else seen this issue and know how to resolve it? 

 

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3 REPLIES 3
Support SME

Re: Zquote Error when adjusting discount Rate Plan Charge

Hi @Boleary

 

Sorry for responding back late to this post of  yours.

As you are already working with @Jyoti_Sinha on this issue via a ticket, we will post the solution here once the problem is identified on your end.

 

Thank you
Doyeli






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Zuora Support

Re: Zquote Error when adjusting discount Rate Plan Charge

Hi @Boleary

 

I checked the details further and this is a known issue already raised with Engineering team where the discount % charge cannot be changed to 0 and throws the reported error: "Effective Price Invalid"

One workaround available for same is as below.

  • Please update discount charge with 0 percentage in Zuora Product Catalog and sync the same to SF.
  • Now from the affected quote remove the product and re-add.





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Support SME

Re: Zquote Error when adjusting discount Rate Plan Charge

This is resolved in latest release of ZQuote 9.7






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