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Why Zuora rateplancharge is different than the one sent from Salesforce?

In a specific scenario(Zuora Connector for Salesforce CPQ), during Quote creation customer was editing the price for a charge, but when the quote was sent to Zuora the rateplancharge was set to 0 on Zuora Subscription.

 

Please find below the reason and solution below for this scenario.






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1 REPLY 1
Zuora Support

Re: Why Zuora rateplancharge is different than the one sent from Salesforce?

SubscriptionRatePlanCharge.Price is mapped to SBQQ__Subscription__c.SBQQ__CustomerPrice__c. However, this does not override price if SBQQ__NonDiscountable__c is set to true on Product2 Object.

If you want to override the price, please edit the flag SBQQ__NonDiscountable__c to false for the required product.

Use below query to verify the value for SBQQ__NonDiscountable__c

select SBQQ__NonDiscountable__c from Product2 where name = '<productname>'

Related KC article: https://knowledgecenter.zuora.com/CA_Commerce/F_Salesforce_CPQ_Connector_to_Zuora_Connector/Quoting_...






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