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Why Product missing from product selector?

In a specific scenario, there was a product missing from Product Selector flow for selection. Please find below the reason and solution for same.






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1 REPLY 1
Zuora Support

Re: Why Product missing from product selector?

On further investigation it was found that, in quote creation process, the account had currency as USD and for missing Producthe Charge is defined and active in EUR only.

 

When checked in Zuora, the charge was only Active in EUR. Goto Zuora -> Product Catalog -> Open the affected Product -> Click on Edit price in Multi Currency -> Define a Price(Save) and Activate USD:

 

Screen Shot 2018-07-23 at 5.34.34 PM.png

 

Now execute a Product catalog sync. This Product should be available in Product Selector now during Product Selection for Account in USD.






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