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We intermittently stop receiving alerts for failed account and related object - Real-Time Sync fails

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Zuora Support

We intermittently stop receiving alerts for failed account and related object - Real-Time Sync fails

As a design, the Email notification will get triggered only for Recurring Sync jobs [Real-time Sync(Scheduled)] sync failed with error. Not for the Real-Time Sync fails

For below operation:

Real-Time Sync - Erron email won't trigger when the sync fails to happen.
Real-time Sync(Scheduled) - Email will get it triggered and send it Customer when the Sync error happens.
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Below Article FYI, This setting is available only to Recurring Sync jobs. - https://knowledgecenter.zuora.com/CPQ/E_Zuora_360/S_Synchronize_Data_from_Z-Billing

If you have any question, Please create a zuora support case