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WRONG QUOTE METRICS FOR EVERGREEN QUOTE

Hi,
We have quote with:
- Subscription Term Type = evergreen
- Calculate Quote Metrics Through = 1 billing period
- A Charge of 49€ per month with billing period = Annual
We expected a subtotal = 588€ (49*12)
Intead we have 636,33.
Could you please explain why?
Thanks
Quote: https://cs81.salesforce.com/a1U26000009dzfAEAQ
Org: 00D260000008mmm
Temporary access is granted.
Regards

2 REPLIES 2
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Support SME

Re: WRONG QUOTE METRICS FOR EVERGREEN QUOTE

Hi Carine,

 

I have noted that you have also created a Support ticket regarding this query. Please see the response provided in this ticket for details.

 

Regards



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Support SME

Re: WRONG QUOTE METRICS FOR EVERGREEN QUOTE

The Trigger Condition for this Charge is 'Service Activation Date'. From the Quote we can see that 'Service Activation Date' = 02/08/2017

 

However, the Billing Day for this Charge is 'Default from Customer Account' which is the 1st of the month;

 

Therefore the first full annual service period will be from 01/09/2017 - 31/08/2018 meaning there is a prorated charge for the initial service period of 02/08/2017 - 31/08/2017.

 

Prorated Charge: 02/08/2017 - 31/08/2017 = (588/365 days) * 30 days = 48.32876712328767
Annual Charge:   01/09/2017 - 31/08/2018 = (49*12) = 588

 

Total: 48.32876712328767 + 588 = 636.3287671232877

 

This is why the sub-total is greater than your expectation of 588€ (49*12)



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