Re: Updating existing Product Rate Plan Charge - Charge Type

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km Advanced Tutor

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Advanced Tutor km
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Registered: ‎02-11-2018

Updating existing Product Rate Plan Charge - Charge Type

In SFDC we store information on every zqu__QuoteRatePlanCharge__c  that we want mapped to zuora.

 

According to this map the quote rate plan charge is mapped to Rate Plan Charge.

 

I have the fields in SFDC(see image 1) as well as Zuora(see image 2).

 

Unfortunately, we're not seeing the data map from SFDC to Zuora. Am I trying to map the wrong objects here?

 

img

 

img2

km Advanced Tutor

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Advanced Tutor km
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Posts: 8
Registered: ‎02-11-2018

Re: Updating existing Product Rate Plan Charge - Charge Type

no responses from zuora?

doyeli Z-Support SME

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Registered: ‎01-08-2016

Re: Updating existing Product Rate Plan Charge - Charge Type

Hi @km is my understanding correct that your custom field values  from QRPC object are not being sent to the corresponding custom fields on RPC object on zuora as part of Zend to Z-Billing?

If so, you also need to add your custom fields from QRPC object to zqu__CustomChargeFields field set in QRPC object.

Can you please test and confirm

 

Thank you

Doyeli



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km Advanced Tutor

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Advanced Tutor km
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Posts: 8
Registered: ‎02-11-2018

Re: Updating existing Product Rate Plan Charge - Charge Type

@doyeli - those fields were already part of the field set for zqu__QuoteRatePlanCharge__c(see image below).

 

Am I missing something obvious?

 

Screen Shot 2018-02-13 at 6.23.58 AM.png

doyeli Z-Support SME

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Registered: ‎01-08-2016

Re: Updating existing Product Rate Plan Charge - Charge Type

Hi @km can you please send me a private message with your SFDC org Id (Please grant me login access) and Zuora tenant ID so that I can have a look

 

Thank you

Doyeli



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doyeli Z-Support SME

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Re: Updating existing Product Rate Plan Charge - Charge Type

Just to close the loop here, the problem was with the API name of the cutsom fields on Zuora end.

Those were not the same as were defined on SFDC end.

Once corrected, the problem was resolved.

 

Thank you
Doyeli



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