Happy Business Starts Here

Support SME

Updating Discount on Tier Charge doesn't change Effective Price for one charge

Problem:

 

Customer had Tiered Pricing charges. When the Discount field was updated on Quote rate plan charge Tier level, the effective price on Quote rate Plan charge level was not getting updated and remained same as the List Price field value

 






If you found my answer helpful, please give me a kudo ↑
Help others find answers faster by accepting my post as a solution √

1 REPLY 1
Support SME

Re: Updating Discount on Tier Charge doesn't change Effective Price for one charge

Solution:

 

In reviewing those charges, it was noticed that "DefaultQuantity" field was set to 0 for the Tiered Pricing charges while those were loaded thru connect product catalog loader.

When we create a Tiered Pricing charge manually in UI, DefaultQuantity field gets set to blank/null
After updating   the DefaultQuantity field to null on these chanrges on Zuora and performig a product catalog sync, the problem was resolved.

 

NOTE: As a best practice, we should export the existing product catalog from Zuora to review what field values need to be populated while loading a specific type of Chage model thru API loader. The import file then needs to be created accordingly.






If you found my answer helpful, please give me a kudo ↑
Help others find answers faster by accepting my post as a solution √