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Unable to find any linked billing accounts from Zuora

In a specific scenario where multi entity was enable in Zuora Tenant and Salesforce ORG, customer was unable to find any linked billing accounts from Zuora. Hence, unable to create a quote.

 

On investigation it was indetified in a customer specific custom process, entity id was not passed, hence the process was unable to find the linked billing accounts.

 

Please make sure to perform all the steps including adjusting custom code to pass entityId wherever needed, the below article provides details regarding the same:


https://knowledgecenter.zuora.com/CA_Commerce/A_Zuora_CPQ/B_Support_Multi-entity_in_Zuora_for_Salesf...







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