Tips to troubleshoot when "Invoice Pdf" button is redirected to Zuora login

[Manojna]

Sales users who do not have access to Zuora tenant are redirected to Zuora login page when clicking "Invoice Pdf" button

[Manojna · Accepted solution]

It has been observed that the URL to which it is being redirected to is 

https://www.zuora.com/apps/newlogin.do?retURL=%2Fapps%2FExpiredReset.do%3Fmethod%3DexpiredRedirect

 If you can view "ExpiredReset" text in the url-frame of the login screen, it indicates that the API user for SFDC has expired.

To reset the password of the API user, please refer to the community article below

https://community.zuora.com/t5/API/Simplified-method-for-resetting-an-API-user-s-credentials/m-p/220...

Note that the Test Connection button only tests whether the username / password are valid. It does not check whether the password has expired. Thus it is possible that you may see a success message in this test, but still get an error when actually connecting to Zuora if the user account has expired.

Additionally, You can also avoid API login from expiring. Below is the KC for reference

https://knowledgecenter.zuora.com/kb/How_do_I_prevent_my_API_user_login_from_expiring%3F

Also as an addition if this API user is the user that has been set up for the connection then after performing the password change

Go to :

Zuora Quotes -> Zuora Config -> Zuora Connection Settings > test connection

Edit the new password that was changed by you earlier

Go to

Zuora 360 sync > Connection set up > Update the new password > Test connection

You can also create a new API user and update accordingly as menioned above in both Zuora quotes and Zuora 360 connection settings

However, with Multi-entity enabled 

• when password has been reset or user credentials are changed, you need to perform the steps where you have to save the credentials first as opposed to just clicking Test Connection right away which works in Non Multi Entity Org.

• Navigate to Zuora Config -> Zuora Connection Settings ->enter credentials -> save -> edit settings -> test connection instead of enter credentials, test connection

• Ensure that the credentals are updated in Zuora 360 Connection Setup as well in the similar manner

KC for reference -  https://knowledgecenter.zuora.com/CA_Commerce/E_Zuora_360/P_Configuring_Z-Force_360/D_Z360_Connectio...