Happy Business Starts Here

Zuora Support

The quote has been successfully sent to Z-Billing

When sending a quote to Zuora, the following occurs.

 

Error(s) occurred while submitting the page. The error details are:

    The quote has been successfully sent to Z-Billing.

 

I'm not sure why it is showing this message when it is an error.



If you found my answer helpful, please give me a kudo ↑
Help others find answers faster by accepting my post as a solution √

6 REPLIES 6
Zuora Support

Re: The quote has been successfully sent to Z-Billing

The error indicates that the quote was sent to Zuora previously, so it cannot be sent again.

 

We realize that the error message is misleading and can cause confusion.  There is an enhancement request to change the error message.  You can vote for the post to increase its popularity.



If you found my answer helpful, please give me a kudo ↑
Help others find answers faster by accepting my post as a solution √

Tutor

Re: The quote has been successfully sent to Z-Billing

If that were true, we should be able to find the new account and/or subscription in Zuora correct?

 

Because we are getting this error and neither of those are true. 

Zuora Support

Re: The quote has been successfully sent to Z-Billing

Hi @jfisher,

 

Please make sure that your quote has

 

  • Zuora Subscription ID = blank (Null)
  • Status = New


If you found my answer helpful, please give me a kudo ↑
Help others find answers faster by accepting my post as a solution √

Highlighted
Tutor

Re: The quote has been successfully sent to Z-Billing

Hi!

I can confirm that all the Zuora ID fields are empty; but the Status is set to "Approved" which correlates directly to our Quote Configuration setting for "Approved Quote Status".

 

Are you saying that this HAS to be New and we cannot use our own values? 

Zuora Support

Re: The quote has been successfully sent to Z-Billing

Approved Quote Status option does not use Status (zqu__Status__c) field.  Please use Approved Status (zqu__ApprovalStatus__c) for your Approval process.  You can check this article for more details.

https://knowledgecenter.zuora.com/CA_Commerce/C_Zuora_Quotes/G_Zuora_Quotes_Configuration_Settings/B...



If you found my answer helpful, please give me a kudo ↑
Help others find answers faster by accepting my post as a solution √

Tutor

Re: The quote has been successfully sent to Z-Billing

THANK YOU!!! This has been a mystery plagging us for (4) days!