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Re: Sync Error: <ID here> not found for field Zuora__External_Id__c in entity Zuora__Subscript

Zuora Support

Sync Error: <ID here> not found for field Zuora__External_Id__c in entity Zuora__Subscription__c

Problem - If you are receiving an error in your 360 sync as below-

 

INVALID_FIELD:Foreign key external ID: 2c92a0fc5b1ae78b015b3f77b29dtest 
not found for field Zuora__External_Id__c in entity Zuora__Subscription__c:--

 






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Zuora Support

Re: Sync Error: <ID here> not found for field Zuora__External_Id__c in entity Zuora__Subscript

Solution - In this specific case, customers Subscription Rate Plan was failing with the error in the problem statement. This error indicates that the record could not be synced as its corresponding parent Subscription record with Zuora id 2c92a0fc5b1ae78b015b3f77b29dtest does not exist in Salesforce - 

  • To resolve the issue, Navigate to the Subscription record with Id  2c92a0fc5b1ae78b015b3f77b29dtest. Click on the edit and save button without making any changes. 

  • The idea is to update the last modified date so that the next sync picks up the records

  • These steps will refresh the record's Updated Date field. You can then run a Manual Sync.






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