Happy Business Starts Here

Sync Error - XML document structures must start and end within the same entity

Highlighted
Zuora Support

Sync Error - XML document structures must start and end within the same entity

Question:

 

Synchronization Failure between Zuora and Salesforce. Please help.

The synchronization fails with below error message - 
**************************************************************** 
Error: 
There has been an unknown internal error happened. (XML document structures must start and end within the same entity.) 
StackTrace: 
XML document structures must start and end within the same entity. 
at org.apache.axis.message.SOAPFaultBuilder.createFault(SOAPFaultBuilder.java:222) 
at ...23 more 
at com.zuora.sync.sfdc.impl.SoapBindingStub.upsert(SoapBindingStub.java:218) 
at com.zuora.sync.sfdc.impl.SfdcFacade.upsertObjectsCore(SfdcFacade.java:513) 
at com.zuora.sync.sfdc.impl.SfdcFacade.upser 

****************************************************************

 

Solution:

Please perform a manual sync of "Accounts & Related objects" Sync and it will fix this issue.

 

Some backend files which needed to sync is not picked up while RTS and when Manual sync is performed, the files picked up and successfully synced which in turn caused RTS to trigger successfully






If you found my answer helpful, please give me a kudo ↑
Help others find answers faster by accepting my post as a solution √