Happy Business Starts Here

Highlighted
Zuora Support

SubscriptionData.SubscriptionRatePlanData[0].ProductRatePlanId is invalid

Problem:
Quote is generating the below error when trying to send it to Zuora. SubscriptionData.SubscriptionRatePlanData[0].ProductRatePlanId is invalid.

 

184087 - quote issue.JPG






If you found my answer helpful, please give me a kudo ↑
Help others find answers faster by accepting my post as a solution √

1 REPLY 1
Zuora Support

Re: SubscriptionData.SubscriptionRatePlanData[0].ProductRatePlanId is invalid

Answer:

Root Cause:

In the quote, which is throwing error, if we look at quote rate plan, the product rate plan Zuora ID for the product “Sample” is “XXXXX”. If we do a datasource and check for the product rate plan id for the product “Sample” is “YYYYY” in Zuora. In SFDC, the product rate plan Zuora ID “YYYYY” is changed manually to “XXXXX” by mistake. That is the reason, the error is thrown in the Quote.

Solution:

In this scenario, we need to perform a product catalog sync from Zuora to SFDC which will update the original value in Product rate plan Zuora id. Or we can manually update the correct ID in the product rate plan in SFDC. Once the ID is updated, we need to remove and re-add the product in the quote or we can rebuild the entire quote.

 

NOTE: To avoid this kind of situation in future, we can make the Zuora ID column as a Read only field.





If you found my answer helpful, please give me a kudo ↑
Help others find answers faster by accepting my post as a solution √